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Title – ServiceNow Platform Architect

Grade – Assistant Director

EY Technology:
Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 400,000+ people in more than 140 countries, all of whom rely on secure technology to be able to do their job every single day. Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, to enabling hundreds of internal tools and external solutions delivered to our clients. Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization.

The opportunity
EY Technology is expanding the team which manages and maintains our growing internal ServiceNow platforms. This is an opportunity in a fast-paced environment working and consulting on technical projects, architecture and best practices with our world class developers, support and platform engineering staff. As a ServiceNow Architect you will become one of the go-to staff who provide strategic direction, ensures project implementation and leverages a deep understanding of the platform to ensure critical business needs are met. The goals of the ServiceNow Architect are to provide answers to technical queries, provide technical guidance, assist with complex break fix and technical requirements and act as a central resource for all things ServiceNow. This position requires you to challenge yourself to create and innovate while ensuring current and future continuity and extensibility of the platform.

Your key responsibilities

• In this key role you will be responsible for working with multiple teams and internal clients to assist with the following duties:
• Acting as a technical Point of Contact for all areas of the platform
• Providing Guidance on best practices
• Maintaining/Increasing Platform Health
• Maintaining/Increasing Platform Security
• Consulting/Advising on Solutions
• Attempting to minimize customization
• Advising where a requirement is not feasible or advisable and highlighting risks.
• Assisting with road map development and prototyping
• Executing Platform related projects
• Assisting with Incident resolution when needed
• Mentoring of other team members
• Ability to see (big picture) impacts of configurations or customizations beyond the current scope of work
• Ability to learn emerging or currently not in use features the tool very quickly

Skills and attributes for success
The skills you bring to our growing team will be instrumental in the success of future projects and the transformation of our platform into a more user centric experience while ensuring current and future continuity and extensibility. Your expertise will bring knowledge which can be shared with fellow staff members to present them with educational opportunities to enrich their career growth while teaching best practices. A candidate must be able to quickly adapt and learn our environment and constraints to add value to our team.

To qualify for the role you must have

• At least 6 years of design, development & administration experience of the ServiceNow platform
• Extensive experience with SOAP and REST integrations and associated security protocols
• Experience configuring, deploying and supporting ITOM, HRSD, ITSM and ITBM applications
• Experience configuring, deploying and supporting custom applications
• Experience configuring, deploying and supporting Discovery and Service Mapping
• Substantial Service Portal Experience
• Understand Infrastructure (equipment, OIDs, PowerShell, SSH Commands)
• Proven track record of technical leadership roles delivering complex requirements using creative and innovative methods
• Proven track record of building relationships with multiple diverse stakeholder groups to complete complex initiatives
• ServiceNow Certified Application Developer
• ServiceNow Certified System Administrator
• Exceptional communication skills which allow effective communication with all ranks of stakeholders who may be technical or non-technical stakeholders
• Ability to drive initiatives with minimal supervision
  

Ideally, you’ll also have

• ITIL v3 or v4 Foundations Certification
• Experience with Agile Development Methodology
• Orchestration experience
• Schedule Flexibility (we have global stakeholders)

What we look for

Our team values self-starters who demonstrate leadership skills and value the contributions of individual team members and leverage their strengths. Demonstrated technical leadership coupled with the ability to see the big picture to avoid causing technical debt or cross platform issues is a necessity. Having a ‘can do’ attitude and being able to work with and mesh well with multiple people from diverse backgrounds and negotiating diverse personalities while effectively communicating is key to this position.

What working at EY offers
We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

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