At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

MS Exchange Administrator

Enterprise Technology provides reliable, secure and resilient technology services and solutions to support over 300,000 EY people. As part of Enterprise Technology, you’ll be at the forefront of enabling innovative technologies including emerging collaboration tools and world-class technology infrastructure.

Our aim is to build an outstanding customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions. You will work with technologists and business specialists to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.

The opportunity

Responsible for the support and administration of global Messaging and Directory services infrastructure based primarily but not exhaustively on MS Exchange technologies.

This entails utilizing ITIL methodologies, and could include other responsibilities such as vendor management, and infrastructure maintenance, upgrades, migrations, roll out of new technologies/services and documentation and support of same.

Knowledge sharing and training of team members.

Your key responsibilities

• Traditional MS Exchange Server Administration and Infrastructure Administration.
• Office 365 package administration (PowerBi, Power Apps, Yammer, Stream).
• Active Directory Administration.
• Possess strong troubleshooting capabilities.
• Follow ITIL defined processes such as incident, problem and change management that are established within the organization.
• Participate in project activities where requested relating to migrations, build outs and other infra related areas
• Responsible for resolution of incidents and problem cases where vendor documentation, base technical skills, and knowledge of environment are sufficient for resolution.

Skills and attributes for success

To qualify for the role, you must have

• Analytical ability in supported core technologies for large user bases
• Sound judgment and tact
• Strong communication (oral, listening and writing), interpersonal, organizational, and project management skills in languages requested (English primary and others as needed)
• Strong teaming, organization and time management skills
• Excellent communication skills - written / verbal skills
• Cross cultural awareness
• Knowledge of ITIL method processes
• Ability to manage strategic vendors like Microsoft support and Microland support.
• Willingness to share knowledge and should be able to impart classroom / hands on training to others in system

Technical skills to include:

• MS Exchange 2010/2013/2016 server administration
• Office 365 administration.
• MS Outlook 2010/2013/2016
• Exchange Management tools, including maintenance and monitoring tools.
• Skilled in supporting Modern Workplace tools and resources.
• A good understanding of Windows 2008/2012, Active Directory Services, Domain Name System (DNS), IIS configuration and other core network Services related to Exchange Server 2013/2016
• Mobility solutions like ActiveSync, Citrix Zen Mobile, Outlook for Mobile (on Exchange) are preferable
• Unified Messaging (UM), Skype etc are preferred
• SCOM Exchange Monitoring skills are preferable.
• PowerShell Scripting.
• Working knowledge of M365 services
• Woking knowledge on Modern Meeting Schedule and Condeco panels

Ideally, you’ll also have

• Experience in managing and supporting large Exchange environments. This involves planning, designing, implementation and setup of Microsoft Exchange infrastructure.
• Backup, High Availability, Disaster Recovery and Site Resilience
• Server & SAN sizing, Anti - virus, Anti - spam Gateway solutions (IE: Iron Port and Exchange EOP)
• Security technologies within Exchange
• Email Archiving & Retention
• Setting up / maintaining Remote access tools - OWA, Outlook Anywhere & Activesync etc

What we look for

• Five or more years of hands-on experience in installing, configuring, and troubleshooting Microsoft Exchange Server 2007 or later—with a thorough understanding of its design and architecture.
• One or more years of hands-on experience with Microsoft Exchange Server 2010—installing, configuring, and troubleshooting, with a thorough understanding of its design and architecture
• Experience with working in a large global Exchange implementation / Migration project

What we offer

As part of this role, you'll work in a highly integrated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a significant impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be accepted for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.