CBS - Talent - Learning Deployment Specialist - Associate

Role Summary

• Ensure high quality delivery of learning programs working with the Program Managers
• Manage the program administration to ensure quality program delivery

Program Management

Work with the Program Manager to deliver programs:

• Work with the Program Manager to identify all program requirements
• Support the end-to-end execution of Learning course deployment plans
• Manage and maintain SharePoint sites and maintain content relevancy for SL, curriculum, program or course including joining instructions (if required), learner, facilitator information and training materials
• Develop and maintain relationships with key stakeholders relevant for courses and client group, to enable the successful deployment. Stakeholders may include Learning Consultants (Senior Deployment Specialists), Facilitators, external suppliers, Service Line resourcing teams, Learning Champions, Quality networks
• Identify participants and manage all communication with participants, including pre-work
• Communicate with instructors on the logistical arrangements and any instructor meetings that are required for the program
• Ensure that the program is organized consistently in each of the locations
• To arrange for hotels, flights for courses to be conducted in another location
• Support the hosting and production of online modules, webcasts and virtual learning projects. Advise on best practice, for example interactivity during virtual classroom sessions.
• Ensure that the program is registered on EYLEADS and that the participants' attendance and CPE on the course in correctly registered
• Management of learner cancellations, no shows and missed sessions, including coordinating training dates and nominations. Answer questions raised by service line group administrators on registration and attendance swap and update registration lists
• Follow the program budget and highlight any potential budget overruns
• Produce program evaluations and manage after program follow up
• Contribute to other activities or projects across the wider Talent Development function

Specifications

• A Bachelor's degree in relevent disciplines
• Ability to provide pragmatic solutions to business needs
• Strong project management skills to manage the complex learning programs
• Active listener with the ability to respond to and develop the ideas of others
• Ability to learn new processes and skills quickly
• Strong IT skills – Microsoft Office 365 suite – Teams, Excel, PowerPoint, Word, Outlook, SharePoint, etc
• Strong team worker, with enthusiastic, can-do approach, with ability to coordinate and work as ‘one team’
• Presentation skills both oral and written in English and Mandarin
• Good sense of humor and creativity is a plus