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Noida, Uttar Pradesh, India
Posted on Wednesday, April 24, 2024

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Job Title

SAP IS Utility -Customer Service


  • To provide functional knowledge with hands-on experience for Electricity, Gas or Water Industry.
  • Hands on experience configuring the IS-U system
  • Drive Business Workshops, Blueprint Sessions, develop BBPs/BBDs FS, Test Scenarios, conduct Trainings, perform Testing and provide defect management support for Device Management module
  • Design core / customized business processes and provide best practices for ISU.
  • Communicate complex requirements to and from Technical and Non-technical stakeholders
  • Willing to travel as per requirement


  • Well versed in IS-U Customer Service base customizing and configuration
  • Should have knowledge of the Meter to Cash
  • Should understand different business process of Utility Industry (Regulated and Deregulated)
  • Should possess SAP IS-U-CS/C4C knowledge for preparation of business blueprints, business process plan (BPP), functional documents, and test cases etc.
  • Should have experience in configuration of BMD, TMD, FOPs, Move-In & Move-Out, Disconnection/Reconnection, BP contacts, BPEM
  • Develop templates and methods to improve the efficiency of application support
  • Gather and prioritizes relevant SAP Business requirements and designing the appropriate solution
  • Understands configuration dependencies and inter-relationships between other modules of SAP such as Device Management, Billing, FICA and design and troubleshoot in the area with this knowledge
  • Defines test scenarios to cover full scope of the business as well as creating master data and carry out the test cycles

Responsibilities, Qualifications, Certifications
Education Qualifications

  • Graduate / Post Graduate/ MBA with relevant experience in SAP Utilities

Work Experience

  • 2+ years hands on experience in configuring and designing IS-U Customer Service base customizing and configuration

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