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Experience Management/Resource Management - Associate



Vancouver, BC, Canada · United States
Posted on Sunday, June 9, 2024
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The opportunity

The Experience Management Associate is a member of the Canada Assurance Experience Management Team, contributing to the goals of effective deployment of our practitioners and comprehensive project staffing for delivery of our engagements in the Western Canada practice.

Your key responsibilities

  • Assist with staffing intermediate resources, junior resources, maintaining Retain with client bookings and staff projections
  • Maintain databases regarding client data, staff preferences, skills and restrictions as required
  • Produce general forecasting, availability and capacity management reporting as required.
  • Prepare weekly communication as required
  • Monitor unassigned resources, act as point of contact for unassigned staff, identify assignments for same
  • Audit Retain regularly for accuracy
  • Assist with annual planning process - incl. data input to planning tool as directed by EM team leaders
  • Communicate regularly with EM and practice managers on status of staffing requirements and issues
  • Liaising with other groups as needed – Learning, Campus, HR
  • Involved in ad hoc projects as required
  • Identify over/under utilized individuals and bring to attention of EMs as required.
  • Identify conflicts and resolve or escalate
  • Responsible for facilitation of all inventory count assignments for the West offices

Skills and attributes for success

  • Ability to manage multiple and sometimes competing priorities
  • Ability to problem solve
  • Meticulous attention to detail

To qualify for the role you must have

  • Experience working in a Corporate Office Environment
  • Ability to demonstrate strong organization skills
  • Ability to demonstrate working high volume coordination activities

Ideally you will also have

  • Post Secondary Education
  • Experience scheduling staff

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a discretionary bonus program comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

  • Support and coaching from some of the most engaging colleagues in the industry
  • Learning opportunities to develop new skills and progress your career
  • The freedom and flexibility to handle your role in a way that’s right for you

The salary range for this job in British Columbia is $52,400 to $78,600. Individual salaries within this range are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and work location city.

Diversity and Inclusion at EY

Diversity and inclusiveness are at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous Peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.

EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.