Technical Delivery Lead – Financial Services Consulting – Channels and Mobile – Manager / Senior Manager - Dublin

EY is the only major professional services firm with an integrated Financial Services practice across Europe, the Middle East, India and Africa (EMEIA). We connect our Asset Management, Banking and Capital Markets and Insurance clients to 6,500 talented people from 12 countries and 35,000 Financial Services colleagues around the world.

In EY FS Ireland, we are expanding our Consulting practice and building our Technology Consulting team as a key component of our NextWave Strategy. NextWave is EY’s global strategy and ambition to deliver long-term value to clients, people and society. It is inspired by the way innovations spread through society. We are actively recruiting high achieving individuals with customer and digital platforms experience with an expertise in multi-channel technology-enabled transformation projects/programmes within Financial Services.

The opportunity

When you join EY FS Ireland, you will be working with the best people on the most complex financial service issues, helping to shape the future of financial services.
By joining the Technology Consulting team, you will work in high-performing teams that deliver exceptional client service, enabling organizations to grow, innovate, protect, and optimise their business performance – playing your part in building a better working world.

Your key responsibilities

We are seeking a seasoned Tech Delivery Lead with a proven track record in delivering multi-channel solutions across various customer and CRM systems. The ideal candidate will be responsible for leading the delivery of technology solutions that enhance customer engagement through multiple channels, ensuring that projects are completed on time, within budget, and to the highest quality standards.

• Lead the delivery of complex multi-channel technology solutions, ensuring alignment with business objectives and integrations across customer platforms.
• Manage the end-to-end delivery process, from requirements gathering and solution design to development, testing, deployment, and post-launch support.
• Collaborate with cross-functional teams, including business stakeholders, product managers, architects, developers, and QA analysts, to define project scope, goals, and deliverables.
• Develop and maintain detailed project plans, including resource allocation, timelines, and budget tracking.
• Serve as the primary point of contact for project status, risk management, and issue resolution.
• Ensure the application of best practices in project management, software development lifecycle (SDLC), and Agile methodologies.
• Facilitate communication and collaboration between internal teams and external vendors or partners.
• Provide technical leadership and guidance to the project team, fostering a culture of continuous improvement and innovation.
• Have experience operating in a fast paced, multi-vendor environment.
• Conduct regular project reviews and report on progress, challenges, and successes to senior management and other key stakeholders
• Stay abreast of the latest trends and developments in customer solutions to inform strategic decisions and project direction.

To qualify for the role, you must have:

• Bachelor's or master’s degree in computer science, Information Technology, Business Administration, or a related field.
• Minimum of 8 years of experience in technology delivery, with at least 3 years in a leadership role managing multi-channel solution projects with a blue-chip consulting firm.
• Extensive experience with Salesforce, Microsoft platforms (such as Dynamics 365 and Azure), EIS, and CRM systems.
• Strong project management skills, with certifications such as PMP, PRINCE2, or Agile methodologies (e.g., Scrum Master, SAFe) being highly desirable.
• Experience operating in a fast paced, multi-vendor environment.
• Experience in delivering business value from technology as well as communicating the value to senior business stakeholders.
• Excellent problem-solving, analytical, and decision-making abilities.
• Exceptional communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Stakeholder Management and working collaboratively with Development and Testing teams to deliver high quality solutions that meet client and user business needs.
• Proven ability to manage multiple projects simultaneously while maintaining attention to detail and meeting tight deadlines.
• Experience with budget management and resource allocation in a project context.
• Knowledge of data privacy and compliance requirements relevant to multi-channel solutions.

Domain Areas:

• Channels
• Digital platforms and CRM
• Open and Core Banking
• Insurance and healthcare

Products:

• Salesforce – Sales, Marketing, Health, Service, Analytics clouds etc.
• Microsoft Dynamics 365 - Sales, Marketing, Health, Customer Service, Customer insight apps etc.
• HubSpot CRM
• Content management solutions
• Tealium / other customer data platforms

Have working experience one or more of the following tools:

• MS Office, Visio, Project
• Jira, Confluence
• SQL, XML
• MS Visual Studio
• Collaboration and Design tools

Ideally, you’ll also have experience in one or more of the following:

• Have ability to deal with ambiguity and uncertainty

• Conducting Workshops and interviews

What working at EY offers

We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Support and coaching from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include:

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

Career Progression:

• When you join EY, you will be supported to ensure that you are enhancing your skills from day one.
• Continuous learning, where you can develop the mindset and skills to navigate whatever comes next.
• As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are - success is defined by you, we will provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture, you will be embraced for who you are and empowered to use your voice to help others find theirs.
• We have embraced Hybrid working at EY adding greater flexibility and autonomy to the roles of our employees.

About EY

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Inclusion & Diversity

We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients.

We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

As an equal opportunities’ employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world. That’s Why, EY.

Apply now.

IMPORTANT: Where Agency assistance is required, our Talent Team will engage directly with suppliers. CVs / Profiles should not be shared directly with Hiring Managers. Unsolicited CVs / Profiles supplied to EY by Recruitment Agencies will not be accepted for this role.