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UKI TC (ServiceNow) - Consultant - Assistant Manager/Manager



Dublin, Ireland
Posted on Wednesday, July 3, 2024

Location: Dublin
Business area: Technology Consulting
Contract type: Permanent / Full-time
Working model: Hybrid

Candidates must have a lawful right to work in Ireland.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you, we are counting on your unique voice and perspective to help EY become even better, too. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

EY has a number of career opportunities available, and we are interested in meeting candidates who are looking for a new challenge, one where you can develop your range of skills significantly. Be that a move out of industry into practice, or from within practice into advisory services. We are looking for future leaders with a genuine creative vision and confidence to make it happen. Our opportunities will allow you to apply your expertise to a variety of projects whilst offering you excellent career progression opportunities.

The team and the opportunity

At EY the Technology Delivery team executes and drives end-to-end transformational IT-centric programmes and projects by delivering solutions, which encompass people, process, and technology. We tailor our delivery approach, in order to execute on IT and ICT Strategies, and realise the IT investments that underpin core business objectives for our clients.

New technologies and disruptive change are creating exciting opportunities: to work differently, to work better and to find new ways of creating value for us and the clients we serve. As part of our NextWave strategy, Programme Managers will provide Programme Leadership, Support and Direction to support our client’s technology centric programmes. We are looking to recruit high performing individuals with a proven track record in Programme Management and/or Portfolio/Project Management be part of our leading and growing Technology Consulting business.

By joining the Technology Consulting team, you will be helping our clients solve a whole range of challenges - from the requirement to respond to the ever-changing demands of the market, to overseeing large and complex transformation programmes that truly transform our clients ways of working, As part of this growing team, you will also get to help shape the innovative culture that makes EY such a great place to work. If you have a keen interest in Technology Enabled Change, as well as intellectual curiosity and energy, then Technology Consulting could be exactly the right place for you and your next career move.

What we offer and how we will support your Career progression

  • Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
  • Continuous learning: Personalised career development including coaching, experiences and formal learning so you’ll develop the mindset and skills you’ll need to thrive in the future. Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs.
  • Career progression: When you join EY, you will be supported to ensure that you are enhancing your skills from day one. As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are.
  • Benefits: We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, with a wide range of discounts, offers and promotions.

Your experience in EY will also include:

  • Free enrolment in EY’s Tech MBA Programme accredited by Hult International Business School
  • Discounted health insurance
  • Pension
  • The purchase of additional annual leave
  • Hybrid Working model

Your key responsibilities

Client Responsibilities

  • Take end to end responsibility for the delivery of technology focussed projects with a focus on ServiceNow reviews, implementations and change projects
  • Plans, directs, and co-ordinates activities to deliver projects from mobilisation through to implementation by leading, directing and overseeing medium to large sized teams of project resources, with a principle focus on solutions based on the ServiceNow platform
  • Influences and negotiates project outcomes, often across multiple functions. Prepares and presents analysis, insights and recommendations to assist defined governance forums and senior client stakeholders with decision making
  • Maintain focus so that projects deliver on key priorities and requirements, and that dependencies and are
    managed to realise business benefits to agreed timelines
  • Advise on project/programme level decisions that influence significant project direction and escalate
    decisions that cannot be resolved to the agreed governance forums

Internal Responsibilities

  • Understand all our consulting service offerings and actively identify opportunities to better serve clients and be able to build meaningful external relationships with our clients and internal relationships across service lines
  • Drawing on your skills and experience, you’ll create innovative insights for clients looking to leverage their vendor framework, improve their IT offerings, execute on project commitments and adapt methods and practices to fit operational teams and cultural needs, and contribute to thought leadership
  • Lead Technology Consulting engagements, managing team performance and commercials including conducting performance reviews and contributing to performance feedback for all levels of staff and managing engagement billings, and estimates to complete
  • Develop people through effectively supervising, coaching, and mentoring all levels of staff
  • Understand, follow and lead staff in workplace policies and procedures

Skills and attributes for success

To qualify for the role, you must have:

  • Around 3+ years’ experience implementing ServiceNow
  • A deep technical and functional knowledge of IT Service Management
  • Additional mainline certifications from ServiceNow, such as Certified System Administrator, Certified Implementation Specialist, Certified Architect (Technical or Architect) or willingness to gain them
  • Certification and/or knowledge of ITIL
  • Knowledge of the ITSM Market including other ITSM type products and platforms
  • Experience working in a client facing role for a leading consulting or professional services company in delivery of large-scale complex technical projects or systems integration projects or experience working for a leading company, in delivery of technical projects or systems integration projects
  • Experience in one or more of our focus industries including Energy & Assets, Financial Services, Government & Public Sector, Health & Wellness, Consumer Product & Retail, Telecommunications Media & Technology, Advanced Manufacturing
  • Experience of working in a matrix managed organisation
  • Experience in the establishment, training and management of teams comprised of client, contractors and client’s strategic partners
  • Excellent communication skills – tailoring communications to suit various audiences, with the ability to translate IT strategy into measurable business benefits
  • Have a track record of delivery within multiple large-scale technical transformation projects
  • Have experience in seeking the alignment of business and IT, operating across organisational and technology silos to drive common approaches, delivering sustainable, agile and re-usable solutions

Ideally, you will also have:

  • Experience in Configuration Management, Service Request Management and Service Level Management. Additionally, experience in the space of Risk Management/GRC would be a plus

  • Certification and/or knowledge of ITIL (IT Infrastructure Library), ITIL v3 or ITIL v4

  • A strong academic record including a third level degree, preferably in a business or IT related discipline, from a recognised third level institution will be beneficial

  • Project Management including experience in tracking, monitoring, advising and maintaining status and actions across engagements

  • Experience with Stakeholder Management and working collaboratively across IT, Finance and other parts of the business

  • Experience communicating and presenting project information to project team, finance and other hstakeholders

  • A continued ambition to further develop and learn, fostering an interest in innovative technologies

  • A desire to identify new opportunities and help to create proposals to help solve our client’s most complex needs

Inclusion & Diversity

We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients.

We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

CIPD 2020 Diversity and Inclusion Winner, GreatPlaceToWork’s Top 20 UK’s Best Workplaces for Women 2020 (Super Large Category) And Times Top 50 Employers for Women 2019 & 2020.


If you are interested in the above role, please submit a CV via the EY Careers Site at: EY Career Page

To hear stories from professionals within our business around their experience, career advice and progression, and belonging and flexibility please visit us here.

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