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Student Hire Pre Offer Coordinator - TSS - Birmingham



Birmingham, UK
Posted on Friday, July 5, 2024

UK TSS Student Hire Pre Offer Coordinator – permanent
Location: Birmingham, some travel may be required
Hybrid working: Currently minimum two days per month in the Birmingham office
Reporting to: UK TSS Student Hire Pre Offer Team Leader

Talent Shared Services (TSS) provides an effective and efficient solution for Talent’s strategic and operational needs. We are a progressive centre of excellence delivering trusted services and expertise in an agile, efficient and cost-effective way. We are a valued partner of global and UK Talent teams, and this enables us to collectively drive and deliver our strategic commitments to the Firm.

The opportunity
In this role, you will be responsible for providing a high-quality recruitment administration service for EYs Graduate, Industrial Placement, Summer Internship, Work Experience, Smart Futures, Our Future and Business Apprentice recruitment and selection activities.

Your key responsibilities

  • Deliver a smooth and positive recruitment experience for all candidates who apply for a graduate, undergraduate or schools position.
  • Form part of a team who deliver excellent service in line with the Firm’s recruitment requirements and ensure service level agreements are met in line with TSS standards.
  • Process administration and system updates relating to the pre offer recruitment process, including screening, assessment centre/interview scheduling and obtaining business assessor/interviewer availability.
  • Be the first point of contact to anticipate and respond to queries from candidates, conducting further analysis and investigation when required.
  • Produce regular progress reports for the Student Talent Acquisition Team and endeavour to identify and contribute to process improvement and technology optimisation to benefit key stakeholders and the business.
  • Provide flexible support across both the pre offer and post offer process as well as to other TSS teams when required. Contribute to wider TSS and HR projects
  • Commit to drive your own personal development by ensuring your knowledge and skills are up to date and keep well informed of HR policy and industry news. Ensure compliance with GDPR.

Skills and attributes for success
We are interested in people with proven recruitment administration experience and working knowledge of the professional services industry. As a successful candidate you will have the ability to manage high volumes and juggle conflicting priorities.

To qualify for the role you must have

  • A strong proven customer service experience and a professional telephone manner
  • A high degree of accuracy and attention to detail in dealing with routine tasks
  • The ability to communicate confidently and operate appropriately within the organisation, particularly with key stakeholders
  • Initiative when problem solving, being self-sufficient and proactive when researching service line and industry knowledge
  • The ability to influence challenging stakeholders, manage resistance and escalate as appropriate
  • IT literacy with Microsoft packages.

Ideally, you’ll also have:

  • An interest in understanding EY’s service lines and extensive recruitment requirements at all levels in the business
  • Administration experience within a service delivery team environment.

What we look for
A proactive and positive individual, who is a strong team player with the ability to communicate confidently and use initiative when problem-solving. If you can manage high volumes in a fast-paced environment, adapt well to change and understand risk to the Firm, this role is perfect for you.

What working at EY offers
We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offer and promotions. Plus, we offer:

  • Support, coaching and feedback from some of the most engaging colleagues around
  • Opportunities to develop new skills and progress your career
  • The freedom and flexibility to handle your role in a way that’s right for you

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities.