Insurance – Life & Group Transformation – Business Consulting – Senior

EY is a leader in serving the global financial services marketplace and the only professional services firm with a separate business unit dedicated to the financial services industry – the Financial Services Organization (FSO). Our focused model and bold ambition have put us at the center of the events that continue to reshape and redefine our industry, working side by side with a range of clients from our most venerable institutions to dynamic new entrants across Banking and Capital Markets, Wealth and Asset Management, Insurance, and Real Estate, Hospitality and Construction. Our purpose is to help build a financial services industry in which financial institutions are trusted and flourish, and the global economy is healthy, growing, and secure. If you have a passion for rallying together to solve complex challenges, then come join our dynamic FSO team!

Our Life and Group Transformation practice helps insurance clients improve and transform their life/annuity, group benefits, and retirement services businesses in areas such as operating model redesign, process improvement, technology enablement, organizational design, M&A due diligence and post-merger integration. We work across the value chain from sales to service and claims.

The opportunity

Increased customer expectations, new data sources, Gen AI, and innovative technology have enabled insurance carriers to become better, faster, and more efficient. We currently are seeking a highly motivated Senior Consultant to join EY engagement teams, deliver consulting services and develop business with our clients: the largest providers of life insurance, group benefits and retirement. Our rapidly growing Life and Group Insurance Transformation practice helps our clients to reimagine, modernize and disrupt how they succeed in the market and create long-term, sustainable value.

In this role, you will help our clients achieve their desired goals and business objectives. In return, you can expect to learn leading practices in business and technology transformation, delivery, and gain exposure to solving a variety of complex business challenges using digital and transformational tools, methods, and technologies. You will gain exposure in all areas of the insurance value chain including, but not limited to: product development, sales/distribution, new business/underwriting, policy administration, and claims.

Your key responsibilities

• Support large scale, multi-phase programs and projects helping our clients achieve business outcomes from strategy through activation
• Consistently deliver high quality client services.
• Understand / communicate complex operational insurance issues and establish relationships with client personnel at appropriate levels
• Monitor progress, manage risk, and ensure key stakeholders are kept informed about engagement progress and expected outcomes
• Stay abreast of current industry trends relevant to the client's business.
• Understand process design and industry pain points
• Demonstrate in-depth domain knowledge, technical capabilities, and ability to assimilate new knowledge and possess good business acumen
• Present industry and client key findings to leadership
• Remain current on new developments in consulting services capabilities and industry knowledge
• Stay informed of and apply professional standards and firm policies
• Commit to developing a strong personal brand by staying informed regarding economic/market developments and their impact on the firm's clients
• Contribute to a top tier team and firm wide culture

To qualify for this role you must have

• Bachelor's degree in Computer Science, Management Information Systems, Engineering, Business, Economics, or related disciplines
• Minimum of 3-5 years of consulting and/or industry experience in life insurance, annuities, retirement or group benefits
• Strong oral and written communication skills including executive presentation skills
• Experience assessing and improving business processes, systems, and associated technologies
• Understanding of Insurance and Annuities products and the operations processing lifecycle
• Agile experience
• Experience documenting business processes related to insurance operations
• Experience with one or more of the following business functions: product development, sales/distribution, new business, underwriting, post issue servicing policy administration and/or claims
• Travel to client site as necessary

Ideally, you'll also have

• Advanced degree in Computer Science, Management Information Systems, Engineering, Business, Economics or related disciplines

What we look for
We're interested in passionate leaders with strong vision and a desire to stay on top of trends in the life and annuity, group benefits, and retirement industries. If you have a genuine passion for helping businesses achieve the full potential of their business, this role is for you. Something about being part of a winning and growing team, seeking opportunities for advancement, etc – lets add in some buzz words to attract top talent

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.