Technology Consulting, Non-Financial Services, Manager – ServiceNow: This position could be located in NY, NJ, NC, GA, IL, PA, MA.

EY is the only professional services firm with a separate business unit (“FSO”) dedicated to the financial services marketplace. Our FSO teams have been at the forefront of every event that has reshaped and redefined the financial services industry. If you are passionate about rallying together to solve the most complex challenges in the financial services industry, join our dynamic FSO team!

You’ll get to work on cutting-edge, disruptive technologies and assist with building and implementing new technology solutions and products to address challenges faced by the banking industry.

The team

Our Risk Technology Solution Delivery practice helps clients modernize systems, processes, and products to enhance business and customer-facing platforms and services to support high performance in a rapidly changing, competitive environment. The team leverages eGRC platforms, Microservices, Cloud, API Management, and open-source technologies to enable end-to-end automation with safe and sound architecture at optimum cost.

The Risk Technology Solution Delivery team is changing how clients interact with their customers, employees, and partners. We are modernizing their applications, creating new ones, and driving business efficiency across their ever-changing platform and channel infrastructures. Everything we do centers around this simple story.

What we look for

We seek highly motivated Managers to manage client engagement teams and lead business development activities on our strategic accounts.

Your key responsibilities

The Manager will be responsible for leading project implementations and developing, investing, and maintaining thought leadership with deep subject matter expertise related to the ServiceNow platform, product capabilities, and complementary technologies in a client-consulting environment, including Integrated Risk Management (Policy & Compliance, Risk Management, Audit Management), Third-party Risk Management (TPRM), Business Continuity Management (BCM), Environmental, Social and Governance (ESG), Service Portal/Employee Center, NOW Experience, and UI Builder. Lead all technical aspects of offering development, project delivery, and solution delivery on the ServiceNow platform, including:

Skills and attributes for success

Pre-Sales and Client Engagement:

• Assist with demonstrations, project scoping, and lead proof-of-concepts. Help prepare Statements of Work (SOWs) to define project deliverables clearly.
• Guide clients on how ServiceNow can enhance their Integrated Risk Management (IRM) program.

Project Management and Delivery:

• Oversee project implementation and design alongside the Engagement Lead, Solution Architect, and developers. Ensure timely and successful project completion.
• Facilitate project introductions, kick-off meetings, and weekly status updates with clients. Manage and maintain project timelines.
• Provide guidance and expertise to developers on ServiceNow configuration. Conduct final quality assurance reviews to guarantee flawless deliverables.
• Ensuring technical deliverables are complete, consistent, high quality, on time, and deliver valued outcomes.

Training and Value Creation:

• Design and deliver comprehensive training programs for end-users on ServiceNow platform utilization.
• Collaborate with clients to identify and implement additional ServiceNow functionalities that maximize business value.
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
• Be the Subject Matter Expert on the delivery of ServiceNow solutions
• Collaborate and contribute to creating, deploying, and maintaining Technical Best Practices and Standards.
• Willingness to travel a minimum of 20%

To qualify for the role, you must have

• Minimum 8 years of demonstrated experience as a key technical resource leading the development of solutions in client environments (Various technical stack experiences).
• 6+ years of ServiceNow implementation experience with IRM (GRC) implementations in a client consulting environment is required.
• Proficiency with Agile project management and delivery methodologies.
• Demonstrated hands-on experience in technical consulting and client-facing roles required.
• A bachelor's degree from an accredited college or university is preferred. Certifications in Certified ServiceNow Administrator (CSA), Certified Implementation Specialist (CIS-Risk and Compliance and CIS-TPRM), and Application Developer (CAD).
• Industry Certifications, including SAFe Product Owner, SAFe Implementer, SAFe Agilist, and Scrum Master, are also preferred.
• Maintain all certifications and micro certifications and continual progression in developer learning plans.
• Excellent oral and written communication skills with the ability to present and articulately explain technical information.
• Proven record of successfully managing business relationships.
• Ability to understand and interpret business needs and identify appropriate business and technical solutions to meet those needs.
• Demonstrated ability to influence and consult (providing options with pros, cons, and risks) around all critical technical decisions during project delivery.

Ideally, you’ll also have

• Experience managing & delivering multiple projects at the same time.
• Experience providing business/operations/technical consulting to senior leaders of organizations.
• Ability to work independently and in a team environment with professionals of all levels.
• Experience with SDLC, Agile Scrum, SAFe, and Kanban methodologies; excellent communication skills; team player, drives processes and takes active ownership of deliverables.
• Deep understanding of ServiceNow Platform end-to-end delivery processes; advanced functional and technical knowledge of the ServiceNow IRM/GRC best practices.
• Demonstrated knowledge in the creation and modification of various Access Controls (ACLs), Business Rules, Scripting, Ajax Query, Glide Scripting, Jelly Scripts, Java Scripting, UI Policies; Service Portals (Widgets, Server Scripting, Client Scripting, JavaScript, HTML, CSS, SQL, Portal Configuration); ServiceNow version experience; Vancouver, Tokyo, San Diego, Rome, Quebec, Paris, and Orlando.
• Strong interest in cloud computing and related technologies, including SaaS, PaaS, and IaaS.

What We Offer

We offer a competitive compensation package where you will be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you will decide how much vacation time you need based on your circumstances. You will also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. Plus, we offer:

• Continuous learning: You will develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We will provide the tools and flexibility so you can make a meaningful impact your way.
• Transformative leadership: We will give you the insights, coaching, and confidence to be the leader the world needs.
• Diverse and inclusive culture: We will be embraced for who we are and empowered to use our voices to help others find theirs.

About EY

As a global leader in assurance, tax, transaction, and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities, and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Unsure if you meet all the job description qualifications but are deeply excited about the role? We still encourage you to apply!

Build your legacy with us.

Apply now

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.