Manager or Senior Manager - ServiceNow GRC or HRSD - Financial Services - Technology Consulting

If we inspire you to do the work you love, will you still call it work?

At EY we believe that whoever you are, your uniqueness helps us stand apart.

We bring together extraordinary people, like you, to build a better working world.

What’s in it for you?

As a leader in EY’s ServiceNow practice, you will play a pivotal role in delivering high-quality solutions using the ServiceNow platform. You will work closely with clients to understand their business requirements, design effective solutions, and ensure successful implementation and integration.

• Manage and deliver large-scale ServiceNow projects, ensuring quality, timeliness, and budget adherence.
• Collaborate with cross-functional teams to integrate ServiceNow with other enterprise systems.
• Mentor and develop junior team members, fostering an environment of continuous learning and growth.

Responsibilities:

• Lead the design and implementation of ServiceNow solutions to meet client business requirements
• Drive business development efforts, including proposal writing, client presentations and contract negotiations.
• Develop strong relationships with key decision-makers, understanding their challenges and presenting ServiceNow solutions aligned to their business needs.
• Conduct impactful product demonstrations and presentations, highlighting the value proposition of ServiceNow for various industry needs.
• Oversee the entire ServiceNow lifecycle, including needs assessment, design, development, implementation, and ongoing maintenance.
• Lead and inspire a team of ServiceNow professionals, providing coaching, mentorship, and performance management.
• Configure the ServiceNow platform to meet specific business requirements. .
• Generate reports and dashboards to track key metrics and identify improvement opportunities.

What we’re looking for

Here’s our ‘wish list’ but don’t worry if you don’t tick all the boxes. We’re interested in your strengths, what you want to learn, and how far you want to go.

• At least 5-10 years of experience in ServiceNow consulting, with a focus on GRC/HRSD.
• Experience in business development, including building client relationships and indentifying new opportunities.
• Expertise in configuring and implementing ServiceNow GRC/HRSD/BCM/ITOM/HAM/SAM modules.
• ServiceNow Certified Technical Architect, ServiceNow Certified Master Architect, ServiceNow Certified Implementation Specialist – GRC or similar certification is preferred.
• Strong understanding of governance, risk management, compliance frameworks, and best practices.
• Experience with ServiceNow scripting (JavaScript, Glide), integrations (REST, SOAP), and data management.
• Excellent analytical, problem-solving, and communication skills.
• Leadership and team management skills, with the ability to lead complex projects and diverse teams.
• Ability to work effectively both independently and as part of a collaborative team.

What we can offer you

• Explore how a career at EY is yours to build at www.ey.com/au/careerdevelopment

• Discover how, when and where you can work at www.ey.com/au/flexibility

• Learn about our commitment to DE&I at www.ey.com/au/diversity-inclusiveness

• Discover the various ways our benefits can cater to your needs, across wellness, financial wellbeing, and family-friendly policies which include 26 weeks gender neutral paid parental leave at www.ey.com/au/benefits

Acknowledgement of Country

EY acknowledges the Traditional Owners and Custodians of the lands on which EY offices are located around Australia. We pay our respects to their cultures, and to their Elders — past, present, and emerging. Find out more about our vision for reconciliation at www.ey.com/au/reconciliation

Apply now… we’re over 9,000 perspectives in Australia and we’re ready to welcome yours.

Diversity, equity, and inclusiveness (DE&I) are core to who we are, how we work and how we live our values. We hold a collective commitment to continue to drive an environment where all differences are valued, practices are equitable, and everyone experiences a sense of belonging— where people are inspired to team and lead inclusively in their interactions every day. We encourage applications from people of all ages, nationalities, abilities, cultures, sexual orientations, and gender identities and are committed to providing an equitable and barrier free recruitment experience for all. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We understand sharing your needs with us can be daunting, so if you have questions before or during your application, we welcome you to get in touch at contactrecruitment@au.ey.com or +61 3 8650 7788 (option 2). Anything you tell us will be kept completely confidential.

The exceptional EY experience. It’s yours to build.

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EY | Building a better working world

Our preferred applicant will be required to undertake employment screening by EY or our external third-party provider.