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EY - GDS Consulting – GRC Technology – Enterprise GRC – Manager

As EY GDS Consulting Manager, you’ll manage as well as contribute technically and functionally to GRC Technology client engagements and internal projects. You’ll also identify potential business opportunities for EY within existing engagements and escalate these as appropriate. Similarly, you’ll anticipate and identify risks within engagements and share any issues with senior members of the team.

The opportunity

We’re looking for ServiceNow Solution Architects with experience on GRC/IRM modules, who will be responsible for overseeing the design, development, and implementation of ServiceNow solutions, effectively mapping business needs to technical requirements, and ensuring the scalability and performance of our ServiceNow environment. This position requires a high level of technical expertise, strategic thinking, and the ability to lead conversations and projects. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth of the service offering.

Your key responsibilities

• Lead solution design of ServiceNow implementations, demonstrating understanding of the client organisation, enterprise architecture and desired outcomes. This includes understanding various global and country specific risk and compliance management frameworks/regulations and developing innovative ServiceNow IRM solutions to meet requirements.
• Work closely with clients and other stakeholders to define, design, and implement ServiceNow solutions and ensuring they address business requirements and align with future state.
• Create system design and detailed technical documentation including designing integration of ServiceNow IRM solutions with third party applications
• Provide technical expertise and leadership in ServiceNow platform architecture, guiding both internal teams and clients.
• Configure and enhance ServiceNow platform using scripts and platform capabilities
• Conduct deep-dive technical troubleshooting and issue resolution.
• Lead a team of developers and testers and participate in system and integration testing, ensuring best practices are followed.
• Educate and coach colleagues and users on ServiceNow functionalities and best practices.
• Ensure that all implementation work is carried out in accordance with the company policies and industry best practices.
• Effective upwards management to program lead and executives.
• Contribute to business development activities including written proposals, presales activities, functional demonstrations and presentations, especially with a focus on providing ServiceNow design and effort estimation inputs
• Ensuring adherence to quality processes specified for the project.
• Compliance with EY policies and procedures like Timesheet / Leaves management etc.
• Develop and maintain productive working relationships with client personnel.
• Planning and monitoring of the project deliverables from the team.
• Mentor the project team in executing the identified projects.

Skills and attributes for success

• Conduct performance reviews and contribute to performance feedback for staff and senior staff.
• Foster teamwork, quality culture and lead by example.
• Understand and follow workplace policies and procedures.
• Training and mentoring of project resources.
• Participating in the organization-wide people initiatives

To qualify for the role, you must have

• 7+ years industry experience, experience in technical leadership - leading larger teams. Should have led/completed at least 10 end-to-end end ServiceNow implementation engagements with at least 3 engagements focussed on ServiceNow IRM
• Demonstrated ability to map solutions to address client business issues and problems
• Significant experience in ServiceNow development and implementation.
• Experience in IT solution architecture and understanding of enterprise architecture.
• Strong proficiency with JavaScript, AngularJS, and other ServiceNow supported technologies.
• Strong understanding of Risk and Compliance management processes.
• Exceptional problem-solving capability and ability to think strategically.
• Excellent interpersonal and communication skills.
• ServiceNow certifications in System Administrator, Application Developer, Implementation Specialist, or CTA are highly desirable.
• Experience in strategy, business development, finance and budgeting desirable
• Experience with ServiceNow Protected Platform desirable
• Should have led/completed at least 10 end-to-end end ServiceNow GRC implementation engagements (including at least 3 ServiceNow end-to-end GRC implementations in this role)

Ideally, you should also have

• B.E/B.Tech (Comp. Science, IT, Electronics, Electronics & Telecommunications)/MBA with a minimum of 7+ years of experience with other Big3 or panelled SI/ ITeS companies
• Robust understanding of program and project management practices
• Demonstrated track record with a blue-chip consulting organization and/or a blue-chip organization
• Demonstrated experience in delivery management and client management
• Knowledge and experience of GRC/IRM modules.
• Good to have experience in GRC roadmap review, vendor comparison and selection.
• Exposure to other GRC tools like Archer, MetricStream, Enablon, etc. would be an added advantage

What we look for

• A Team of people with commercial acumen, technical experience, and enthusiasm to learn new things in this fast-moving environment with consulting skills.
• An opportunity to be a part of market-leading, multi-disciplinary team of 1400+ professionals, in the only integrated global transaction business worldwide.
• Opportunities to work with EY Consulting practices globally with leading businesses across a range of industries

What working at EY offers

At EY, we’re dedicated to helping our clients, from start–ups to Fortune 500 companies — and the work we do with them is as varied as they are.
You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

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