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Global Managed Service – Identity and access Management – Senior
As a Senior Entra Identity Operations Support Analyst, you will be instrumental in ensuring the operational integrity and security of the identity infrastructure using Microsoft Entra. Your role will focus on the operational aspects of identity and access management (IAM), providing support, maintenance, and continuous service improvement to meet the organization's security and business continuity requirements.

Key Requirements / Responsibilities:

• Oversee the day-to-day operations of Microsoft Entra identity services, ensuring high availability, performance, and security.
• Manage incident response and resolution related to IAM issues, minimizing impact on business operations.
• Implement, and manage SSO integrations for various applications and systems
• Troubleshoot and resolve SSO & MFA related issues in a timely manner
• Monitor the performance of SSO & MFA systems
• Provide technical support and guidance to users regarding SSO processes
• Incident/Service Request intake and assignment to other teams if required
• Document SSO configurations, procedures, and changes
• Lead operational support tasks, including system monitoring, user provisioning, access reviews, and troubleshooting.
• Implement and maintain operational procedures and documentation for identity services, including disaster recovery plans.
• Collaborate with the IAM engineering team to transition new features and services into production, ensuring operational readiness.
• Provide expert guidance and support to the service desk and other IT teams regarding identity-related queries and issues.
• Conduct regular operational reviews and audits to identify and remediate potential security gaps or inefficiencies.
• Drive the automation and optimization of operational processes to enhance system reliability and reduce manual workload.
• Serve as a liaison between the IAM team and other business units, communicating operational status and coordinating on cross-functional initiatives.
• Mentor junior operations analysts and contribute to the development of training materials and best practices
• Ability to perform Root Cause Analysis and suggest solutions to avoid errors
• Work involves day to day health check, incident support (as per defined scope and levels), e-mail support, tool upgrades and monitoring of systems, reporting the status and working with development and QA teams to help them fix the issues.

Preferred Skills:

• Extensive experience in IAM operations, with a strong focus on Microsoft Entra and related Microsoft identity solutions.
• Basic problem diagnosis, troubleshoot and remediation
• Must have at least 5 years of relevant experience on any SSO/MFA technologies and identity providers (Entra ID, Ping Federate, Ping ID, Okta, etc.)
• Have experience in installation, implementation, configuration, deployment & troubleshooting on SSO/MFA products
• Knowledge of federation protocols – SAML, OAuth & OpenID
• Ability to work on a variety of common technical aspects on Access Management Solution like Version/Patch upgrades, IDP configuration, Authentication Policies – Policies, Selectors, Policy Selectors& Sessions; Identity Profiles; Protocol Endpoints; OAuth Server – Scope Management, Client Registration Policies; Grant Mapping – IDP Adapter Mapping, Authentication Policy Contract Mapping, Resource Owner Credentials Mapping; Token Mapping - Access Token Management, Access Token Mapping, OpenID Connect Policy Management and application onboarding
• Strong communication and interpersonal abilities, with experience in stakeholder management.
• Relevant certifications such as Microsoft Certified: Identity and Access Administrator Associate, ITIL, or similar
• Proficiency with scripting and automation tools (e.g., PowerShell, Azure CLI) to streamline operational tasks.
• Experience with compliance and regulatory frameworks (e.g., GDPR, HIPAA, SOX).

Education:

• Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field.

Work Requirements:

• Willingness to travel as required
• Willingness to be on call support engineer and work occasional overtime as required
• Willingness to work in shifts as required

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