Senior Manager – Sector Technology, Telecommunications

The opportunity

Telecommunications Technology Consulting is a rapidly growing area, so you will have plenty of opportunity to spread your wings and develop your skill set to keep up with the ever-growing demands of the telecommunications landscape. Most of your time will be spent embedded with our telecommunications client teams, and we will look to you to provide our clients with a unique sector business & technology perspective on how they must continue to innovate and remain competitive in this ever-changing industry.

Your key responsibilities

You will focus on delivery across customer/agent experience, service & product, networks, BSS & OSS systems. You will team with various EY Technology Competency groups (AI & Data, Digital Engineering, Technology Strategy & Transformation) to pursue and deliver engagements that will bring our telecommunications clients unique solutions to solve their complex issues & challenges.

Skills and attributes for success

• Leading medium to large size project teams (on-shore, near/off-shore) through agreed-upon phases of project governance, requirements definition, architecture design, vendor selection, systems integration, bespoke development, testing & QA, release management and risk analysis of a client’s project life cycle
• Leading business development activities (e.g. RFPs, points of view-based business development) and demonstrated ability to build and nurture client relationships
• Collaborating with alliance partners and team members in developing applicable methodologies, tools, approaches, points of view, thought leadership and accelerators to differentiate EY in the telecommunications industry marketplace
• Providing broad technical knowledge of various telecommunications centric key technology and business platforms; teaming with client technology professionals and EY third-party strategic alliances
• Developing long-term relationships and networks, both internally and externally; interacting and communicating effectively with teammates, clients, stakeholders and executives

To qualify for the role, you must have

• Bachelor’s degree and twelve or more years of related work experience, with at least 8 years in a management / technology consulting company
• 8 or more years of experience in at least three of the following areas, with a focus on solution definition, solution architecture, systems integration:  CRM/ERP software solutions, omni-channel ordering and provisioning, e-commerce, content management or billing, network observability / operations, customer operations, network planning & design, application/leverage of AI/ML across product/engineering/operations – and across fixed & wireless networks
• Five or more years in defining/designing complex systems, information and integration architectures within the telecommunications industry domain
• Five years or more experience in business development and client relationship management. This includes coordinating and leading RFP responses and/or proactive business development (linear and lateral extensions). Demonstrated ability to build client relationships
• Project work with two or more of AI/ML, big data and analytics; asset lifecycle management/supply chain; cloud technology delivery; web development; emerging collaborative solutions, including content management; and enterprise data migration, MVNOs, private networks, fixed networks – fiber, cable/DOCSIS
• Hands-on experience in technology platforms relevant to your domain preferred
• Strong interest in further developing and integrating enterprise business processes with technology skills
• Strong verbal communication, presentation, client service and technical writing skills
• Experience presenting to client executives at SVP and above level
• Experience of architecture design leading practices, benchmarking, peer company environments, and prior advisory experience relevant to telecommunications industry-specific business and technology functions

Ideally, you will also have

• Degree emphasis in Computer Science, IT, Engineering, MIS or Mathematics desired; MBA or master’s degree in one of these areas preferred
• Technology certifications (e.g. Azure Cloud, SAFe, TM Forum, AI/GenAI) and exposure to / understanding of relevant telecommunications industry standards such as TM Forum, CAMARA, etc.

What we look for

We are interested in passionate team members with a strong vision and a desire to stay on top of trends in the telecommunications industry. If you have a strong passion for helping businesses achieve their growth and efficiency goals, this role is for you.