Relationship Manager responsible for recruitment process: Adela Pietraszek
Rank of role: 66
Location: Wrocław
Hybrid model: 2 days office/3 days remote

Junior Risk Management Support Analyst

Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

A unique opportunity to become an in-house consultant as part of a team that will operate under the one-stop-shop model supporting internal clients in a full range of Risk Management related topics. An opportunity to assume an integral role in a transcendent team with a great potential for growth.

The opportunity

This role offers the opportunity of using advanced English language skills daily, niece to have German on similar level, with an emphasis on legal terminology. The expectation is that each member of the team will become an expert in the various Risk Management disciplines that our team provides support for. This will include such areas as Independence, Conflicts, Security, Compliance. The environment will be dynamic as direct client contact is at the core of the team activities. Flexibility as well as readiness to adapt to a constantly changing environment is non-negotiable. Are you up for the challenge?

Your key responsibilities

• Handle client queries via phone/Teams
• Effectively escalate essential matters
• Manage tasks and activities in a timely manner and be responsible for specific outcomes
• Plan and organize your own work and keep others informed of status and activities
• React quickly to new circumstances presenting proactive approach
• Stay up to date with the firm’s latest policies, processes and tools
• Stay connected with the business and functional experts
• Self-educate and seeks additional knowledge

Skills and attributes for success

• Professional approach, demonstrating tact and diplomacy.
• Strong communication and partnering skills with people of all levels of the firm.
• Ability to view issues through the client serving teams’ lens.
• Excellent listening and questioning skills.
• Good teamwork skills.

To qualify for the role, you must have

• Fluent English (C1) and very good German (min. B2)
• Problem solving and analytical skills
• Technical skills: efficiency with MS Office Tools (Excel, Word, Power Point etc.)

Ideally, you’ll also have

• 1-2 years of customer service experience
• Good German (B1/B2)

What we look for

We’re interested in hiring a professional in customer service area, who is experienced in virtual support. You should be able to work with limited supervision and demonstrate self-drive and also prioritize workload and deliver outputs within strict deadlines. As an ideal candidate you should have a strong desire to help and support people requiring assistance and you have to be a fantastic team player.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across ten locations – Argentina, China, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

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