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The opportunity - Supervising Associate – Consulting Learning (Noncontract)

The Supervising Associate oversees and manages the deployment, planning, delivery and compliance of service line and sub-service line programming. They are expected to be involved with cross-service-line learning and other key learning initiatives as they arise. This role promotes overall synergies with the firm’s learning strategies. The Supervising Associate also manages a range of learning operations functions, including learning administration, vendor management, budgeting, and client experience management. This role needs to effectively balance working very independently while applying a consultative approach to address business needs with the right team members on a regular basis.

This role works with and reports to the onshore Learning Services Specialist (LSS), Manager (LM) and Learning Leader (LL) to create deployment plans that forecast the number and location of classes/webcasts/eLearnings, identify target learners, outline communication needs, and prepare and assign instructors. A successful candidate will have strong project management skills and learning operations oversight experience.

Your key responsibilities

• Responsible for the end-to-end planning, and deployment of complex, multi-day onsite, offsite or virtual learning programs, as well as networking and social events related to those programs.
• Responsible for the delivery of high-profile virtual and in-person business-sponsored sessions (one-time-offerings) to ensure best practices are being adhered to and continuing education credits are awarded efficiently. Produce or update course materials as needed, including producer guides, PPT decks, and the learning SharePoint site
• Collaborate with the team to establish learning requirements by level, monitor consumption and initiate follow up in the Learning Management System (LMS)
• Summarize and review consumption reports managed by LCs for regulatory reporting
• Identify target audience and oversee roster management for learning programs
• Lead Train-the-Trainer and Facilitator Preparation meetings as required
• Organize and participate in post-session debriefs with facilitators (and other stakeholders) with a focus on continuous improvement
• Compile and summarize learning reports, including Continuing Education (CE) credits
• Monitor annual budget for select programs, reviewing invoices and ensuring accuracy of coding before sending for approvals and payment

Skills and attributes for success

• Strong vendor and facilitator management skills
• Proven ability to collaborate with geographically dispersed team members, indirect team members, client serving personnel at higher staff levels and support staff
• Demonstrated ability and confidence working with technology and learning new software
• Strong project management and prioritization skills, able to coordinate multiple projects/initiatives simultaneously and meet demanding timeframes
• Strong written and verbal communication skills and ability to work effectively with multiple groups across learning and the business
• Strong attention to detail
• Strong coaching, consulting and facilitation skills
• Ability to support and lead change
• Ability to handle sensitive information in a confidential manner
• Must have proven track record of successfully juggling competing priorities, multiple projects, and senior stakeholder with varying perspectives

To qualify for the role, you must have

• 5+ years of experience in a program management role
• Experience working with a LMS (preferably SuccessFactors)
• Proficient in advanced capabilities in Excel and PowerPoint (use of pivot tables and v-lookup)
• Highly proficient in Zoom, MS Teams, Office 360 and SharePoint
• Bilingualism in English and French is an asset

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

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