Job Title: Service Excellence – Project Manager – Supervising Associate

Position summary

The Service Excellence Project Manager role is a part of a global team that plays a pivotal role in transforming business at EY GDS enabling stakeholders to lead in the marketplace. The team partners with their stakeholders to solve problems through every step in their journey by focusing on innovation techniques, improve process efficiency and enhance productivity enabling them to remain competitive in the market.

This position will support GDS Argentina Service Lines/Service Functions in process improvement consultancy and Project/Program Management for software development projects based on the following: Office 365 Suite -Sharepoint, Forms, Power Automate, Power Apps- BI applications, others.

Job responsibilities

• Lead and manage projects related to the development of automation solutions using MS PowerPlatform, VBA macros, SharePoint, and other technologies.
• Develop project plans, timelines, and budgets, and ensure adherence to project schedules.
• Coordinate with clients, stakeholders, and team members to define project requirements and deliverables.
• Demonstrate business skills with the ability to effectively negotiate priorities across multiple groups/teams
• Monitor project progress, identify risks, and implement mitigation strategies.
• Ensure high-quality project delivery within scope, time, and budget constraints.
• Provide regular project updates and reports to stakeholders.
• Foster a collaborative and innovative team environment.
• Assist in business process improvement discussions, analyse and provide consultancy on process and automation opportunities
• Assess and document processes. Suggest improvements
• Communicate any development or resourcing roadblocks to leadership
• Facilitates solutions across portfolio of projects, leveraging experiences and lessons learned
• Provide supervision and direction to team members and staff
• Delegate, coach, coordinate and lead co-workers and project team members

Additional responsibilities

• Ability to understand and identify the requirements from the team and systematically translate them into solution
• Eager to learn about technologies and implement digital solutions
• Ability to participate and work effectively as part of a team, including pro-active collaboration
• Ability to work virtually in a globally distributed environment
• Report status of assigned tasks and adhere to Project deadlines
• Excellent communication, collaboration and interpersonal skills
• Proactively promote an inclusive work environment by participating in BU, geography, area or national gender/diversity investment efforts

Basic Qualifications

• Minimum of 4 years of experience in a project management/process improvement role
• Proven experience in managing projects/programs related to automation solutions.
• Basic knowledge of MS PowerPlatform (PowerApps, Power Automate, PowerBI), VBA macros, and SharePoint.
• Excellent organizational and time management skills.
• Strong problem-solving and decision-making abilities.
• Exceptional communication and interpersonal skills.
• Ability to work effectively in a fast-paced and dynamic environment.
• Strong leadership and team management skills.

Soft Skills:

• Communication: Ability to clearly articulate project goals, progress, and challenges to stakeholders and team members.
• Leadership: Strong leadership skills to motivate and guide the project team towards successful project completion.
• Problem-Solving: Proactive in identifying issues and implementing effective solutions.
• Adaptability: Ability to adapt to changing project requirements and environments.
• Collaboration: Foster a collaborative work environment and build strong relationships with clients and team members.
• Attention to Detail: Ensure accuracy and thoroughness in project planning and execution.
• Time Management: Efficiently manage time and prioritize tasks to meet project deadlines.