At EY GDS, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY GDS become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The Opportunity

The role of Global Account Coordinator involves day-to-day support with management of global client accounts for the MENA region in the People Advisory Services team. The People Advisory Services team advises and assists our clients in matters related to taxation. Typical activities of the Global Account Coordinator include gathering various types of technical information within the remit of the account from different geographies requested by a client, clarifying and tailoring the information received for clients needs, involvement in design and development of workflow processes on the account, support with various types of account related administrative and reporting tasks, direct liaising with clients as well as other related tasks on the account. The performance of Global Account Coordinator falls under supervision of Engagement Manager and/or Engagement Partner.

What we look for

We’re interested in strong team players who are enthusiastic about global mobility and want to pursue career in the field. Suitable candidates are able to support their colleagues in reaching their goals while also considering their own workload and development. If you have the confidence to speak up and influence a team that affects big businesses worldwide, this role is for you.

Your key responsibilities

• Working as part of engagement team, being responsible for own case load and supporting other team members as needed
• Communicating with international EY teams, assignees/expatriates, client contacts/HR to obtain information, to provide updates
• Ensuring that management is advised of client issues and escalations when they arise
• Managing client expectations regarding upcoming expiries and required actions
• Owning any ad hoc projects or pulling together spreadsheets of information as required by the client
• Providing timely responses to client queries
• Managing program reporting and analytics
• Building strong relationships with international EY teams and liaising with them on a daily basis
• Understanding basic tax processing categories and requirements for a variety of foreign jurisdictions
• Assisting team members with caseload as required

Skills and attributes for success

• Ability to work under pressure and to tight deadlines whilst managing key stakeholder expectations
• Comfortable balancing multiple projects and priorities
• Strong written and verbal communication skills in English, including the ability to present information in a structured and organized manner
• Strong organizational and project management skills
• Strong communication skills to effectively build relationships within the team and clients
• Attention to details with a commitment to high quality
• Analytical skills for consolidation and analysis of data within assigned tasks
• Show initiative to identify issues and provide creative solutions and suggestions
• Customer service oriented mindset

To qualify for the role you must have

• University/college degree
• Fluent English (Arabic language is not a requirement, but advantage)
• Experience of working with team members in a multi-country environment
• Proficiency in Microsoft Excel, Word, PowerPoint
• Personal income tax experience from a big4 is an advantage
• Experience working in a professional services firm and client facing role is preferred, however experience from an inhouse role is also suitable for this position

What we offer

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. You will join a dynamic team of experienced and talented colleagues, and you become part of an ambitious team where quality, development and sustainable solutions are in focus.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.