Senior Operations Specialist

Location: Wroclaw

Hybrid model: 2 days office/3 days remote

Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

The opportunity

(Senior) Operations Specialist position provides technical and functional support for all functions within GDS Consulting Operations. Responsible for analytics, forecasting of resources and involved in all types of operational work across the company. Person hired for this role will have an opportunity to learn how operation department in a consultancy business works and how it is being set up.

Your key responsibilities

• Support Business in delivering operational, learning and compliance KPIs
• Recommend changes, drive process improvements and automations that produce added value for the stakeholders
• Perform regular analysis of budgets, actual & forecasted results, productivity & utilization, as well as ad hoc analysis of addressed or identified business needs
• Support business in budgeting process by creating Market Leadership Plan of headcount development strategy and their expected utilization targets
• Act as a business advisor to consulting client facing teams and leadership by providing timely reports, presentations, dashboards and insights
• Liaise with other departments within our delivery centre (HR, Recruitment, Finance, Experience Management, Procurement) in order to clarify exceptions, improve processes and solve challenges
• Prepare reports and perform quality review of reports generated
• Ensure the process documentation is done and archived

What we look for

• Strong analytical skills - detail oriented
• 3+ years of working experience
• Very good English communication skills, both oral and written
• Proficient at negotiation skills and conflict management
• Strong client service focus - responsive to requests maintains a sense of urgency in resolving issues
• Flexible in adapting to constantly changing priorities
• Outstanding teamwork and interpersonal skills

Ideally, you’ll also have

• Power BI
• Power Automate
• Polish

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across multiple locations – Spain, Mexico, Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

In compliance with the requirements of the Whistleblower Protection Act, our company has established the Procedure for reporting breaches of law and undertaking appropriate follow-up actions. Any misconduct should be reported through the EY Ethics Hotline.