Managed Services/Outsourcing Category Manager

Location: Warsaw
Hybrid model: 2 days office/3 days remote

Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The Managed Services/Outsourcing Category Manager is responsible for overseeing and managing the company's outsourcing strategies and the relationships with third-party service providers. This role involves ensuring that all managed services activities align with the company's objectives, policies, and regulatory requirements. The ideal candidate will have a strong background in vendor management, risk management, and process optimization, as well as excellent negotiation and communication skills.

The opportunity

This role offers the opportunity to work across different EY enablement functions to develop leading governance and performance management processes with its managed services providers. This involves bringing best practices and experience to create the most value for EY from its supplier ecosystem.

Your key responsibilities

• Develop and implement governance frameworks and policies for managing outsourcing relationships effectively.
• Establish and maintain governance protocols, including monthly and quarterly reviews, to ensure alignment with strategic objectives.
• Oversee the entire lifecycle of outsourcing arrangements, including vendor selection, contract negotiation, and service delivery.
• Define appropriate measures and metrics for performance management and ensure integration into contracts with suppliers.
• Monitor and evaluate the performance of outsourcing partners to ensure compliance with service level agreements (SLAs) and key performance indicators (KPIs).
• Strategically identify and confirm service credits and earn-back opportunities, enhancing the value delivered to the organization.
• Serve as point of contact for internal stakeholders regarding outsourcing governance matters.
• Conduct regular reviews and audits of outsourcing arrangements to identify risks, issues, and opportunities for improvement.
• Collaborate with legal, compliance, and risk management teams to ensure that outsourcing activities adhere to all relevant laws, regulations, and company policies.
• Support and refine processes to ensure the accuracy of invoicing and performance metrics, safeguarding financial integrity.
• Contribute to the negotiation of contracts and renewals with service providers, ensuring that terms are favourable and protect the company's interests.
• Facilitate communication and knowledge sharing between the company and outsourcing partners to foster a collaborative working environment.
• Drive cost optimization initiatives and seek opportunities to enhance the value obtained from outsourcing partnerships.
• Develop and maintain a risk management plan for outsourcing activities, including contingency and exit strategies.
• Provide regular reporting to senior management on the status, performance, and strategic direction of outsourcing activities.
• In tandem with EY procurement team conduct in-depth performance benchmarking and market analyses, both internally and externally, to maintain a competitive edge.
• Mentor and develop team members involved in the management and oversight of outsourcing relationships.

To qualify for the role you must have

• Bachelor's degree
• Minimum of 5 years of experience in outsourcing governance, vendor management, or a related field within a complex organizational environment.
• Proven track record of managing third-party relationships and complex contracts.
• Strong understanding of risk management principles and compliance requirements related to outsourcing.

Ideally, you’ll also have

• Excellent negotiation, communication, and stakeholder management skills.
• Ability to analyze data, prepare reports, and present findings to senior leadership.
• Demonstrated leadership capabilities with the ability to manage cross-functional teams.
• Strategic thinker with a focus on continuous improvement and operational excellence.

What we look for

EY is looking for a self-motivated, collaborative executive with managed services/outsourcing experience and a passion to drive towards continuous improvement and build long-term supplier relationships.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across ten locations – Argentina, China, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

In compliance with the requirements of the Whistleblower Protection Act, our company has established the Procedure for reporting breaches of law and undertaking appropriate follow-up actions. Any misconduct should be reported through the EY Ethics Hotline.