At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Job Description:Configuration Management and CMDB Analyst

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Rank: Supervising Associate

Reports to: Configuration Management Lead

EY is a global leader in assurance, tax, transaction and advisory services. Technology is at the heart of what we do and deliver at EY. Technology solutions are integrated in the client services we deliver and are key to our innovation as an organization. Fuelled by a US$1.5+B investment in technology and innovation, EY is primed to guide clients in their efforts to drive sustainable growth, create new value, and build new and better ways of working. As part of Enterprise Technology, you’ll be at the forefront of integrating technology into what we do at EY. That means more growth for you, exciting learning opportunities, career choices and the chance to make a real impact.

The opportunity

EY’s global enterprise technology group provides various enabling services (ERP, infrastructure, platforms, service desk) to assist over 300K employees in creating and delivering solutions and services to Fortune 500, privately held and government-like entities.

Configuration Management is a sub-function under Enterprise Technology - Service Management which is responsible for the lifecycle of EY’s IT assets (Acquisition through End of Life) as well as building and maintain Configuration Management Data Base (CMDB)

The objective of the function is to design and implement the CMDB and drive data integrity and correctness for Configuration Items thereby impacting the subsequent business outcomes for EY, with a scalable capacity to support changes in EY technology requirements

Your key responsibilities

• The CMDB Analyst provides the experience, deep process understanding and foresight to build and maintain a leading-edge, world-class CMDB program for EY
• CMDB Analyst is responsible for the lifecycle of EY’s IT assets (Acquisition through End of Life) as well as building and maintain Configuration Management Data Base (CMDB). The role is responsible to ensure complete and accurate IT Hardware Asset information, their relationship to IT Services in the CMDB.
• Drives Key Performance Indicators and aligns them with strategic technology goals
• Enabling operational efficiency, as well as identifying opportunities for cost savings/avoidance and risk mitigation.
• Oversees the development of strategy, process alignment, performance measurement, training, and communications
• Oversees analysis of the environment; ability to identify potential points of failure, areas for improving administration, and identifying pain points and bottlenecks

Skills and attributes for success

• This individual should possess a combination of technical skills, analytical abilities, and leadership attributes

To qualify for the role you must have

• 4+ years or more of practical IT Asset Management (HAM preferred) and CMDB experience
• Understanding of IT service offerings, standards, policies, business strategies and financials
• Excellent Knowledge of: ITIL Service Management processes, Six Sigma methodology, Asset Management tools (ServiceNow preferably), analytical and BI tools (Tableau, Alteryx, PowerBI, Spotfire or equivalent), Common Service Data Model, CMDB build strategy
• Good knowledge of IT Services functions and their responsibilities and strong analytical and problem-solving ability
• The ability to work and team effectively with business, management personnel, and diverse and geographically dispersed teams
• Good reporting skills
• Possess innovative mindset by being open to new ideas and works comfortably with global teams

Ideally, you’ll also have

• Excellent English language skills (verbal and written),
• Excellent communication, collaboration and basic project management skills
• Good presentation skills with ability to present material clearly and concisely
• Excellent awareness of different cultures and working practices across the regions
• Proven experience in working in, and basic management of, diverse and geographically dispersed teams

What we look for

• Bachelor's degree in Computer Science or a related field.
• Internal Auditor or any other relevant certification is preferred
• Certified Asset Management Professional (CAMP) - IAITAM
• Certified Hardware Asset Management Professional (CHAMP) – IAITAM
• ITIL v3 or v4 Foundation training, or higher level of ITIL Certification
• Six Sigma Green Belt (White Belt acceptable)
• Knowledge on PowerBI , Power Automate, MS Office , Common Service Data Model, CMDB build strategy

What we offer

As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

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