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GDS - Enablement Services - Risk Management Services (RMS)

Position profile summary – Manager - Compliance & Quality

About EY:

EY is a global leader in assurance, tax, transaction, and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over.

About Global Delivery Services (GDS) and Risk Management Services (RMS) team:

EY Global Delivery Services (GDS) is a team of over 32,000 people, working across borders, to provide innovative and strategic business solutions to EY member firms around the world. We are focused on attracting, retaining, and engaging the best talent in our markets so our people remain empowered and inspired by one another. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills, and insights that will stay with you throughout your career.

Risk Management Services within GDS is over 1,400 people strong, operates from 4 locations and is responsible for delivering various processes aimed at ensuring Firm and its client serving professionals’ compliance with internal and regulatory policies governing all professional services firms.

Job Title: Assistant Director

Role: Manager - Compliance and Quality

Reporting to: Compliance and Quality Lead

Job location: Gurugram (India)

Job Summary:

The Compliance and Service Quality Management (SQM) Implementation manager role will be responsible for supporting the compliance and quality management function within the GDS Independence Assurance Support organization. The role is to assist with driving adherence to the applicable set of quality and compliance controls for the larger IAS group. This role involves gathering thorough understanding and driving the execution of the agreed upon SQM and other compliance and quality specific controls in the larger team in a timely manner, and as per the defined frequency and thoroughness. The role also entails supporting the development of a robust quality management system for the group, and driving initiatives to enhance and elevate the customer satisfaction and quality of delivery in the team. As an Assistant Director in GDS RMS Independence team, the job holder will be responsible for contributing to the compliance and quality agenda, working closely with team and location leads across all GDS Independence offices. The role requires owning up actions to enable 100% adherence to the prescribed set of controls. This is an individual contributor role mostly. Success in the role would be zero exceptions at the end of the day.

Key Responsibilities:

• Gather thorough understanding of the controls and act as the compliance & quality SME for the GDS Independence Assurance teams to support them in control implementation.
• Serve as the primary point of contact for the GDS Independence Assurance teams to ensure timely execution of compliance activities through close collaboration.
• Support with regular evaluation of the effectiveness of existing controls. Help in identify control weaknesses and develop recommendations for improvement.
• Prepare reports on the status of the control environment.
• Manage the tracking of all compliance and quality initiatives and assist with the preparation/updates to the related documentation.
• Track the implementation of remediation efforts and highlight any potential delays as well as recommend solutions.
• Participate in providing insights which will help in refining the controls and in ensuring alignment with Global SQM requirements and best practices.
• Participate in continuous education to stay informed on best practices and emerging risks in the field of internal controls.
• Enable the execution of the testing, and collect evidence across locations and teams as per defined frequency. Ensure timely and clear communication with the GDS teams to ensure there is no understanding gaps.
• Collaborate with cross-functional teams and lead to integrate quality management practices into all aspects of the process delivery operations.
• Assist with training of the team members on compliance, SQM principles and quality ensuring that everyone is adhering to established benchmarks.
• Prepare reports on quality and service performance. Monitor progress, flag issues, and recommend corrective actions.
• Facilitate monthly reviews with SSF and SF leaders and help identify best practices.
• Facilitate / lead knowledge sharing sessions with the larger team.

Qualifications and Experience:

• Bachelor’s degree, preferably master’s degree in business administration, or a related field.
• Minimum of 8+ years of experience in managing the compliance and/or quality assurance/service quality function in a global firm.
• Certifications in compliance and risk management from accredited institutions will be an added advantage.
• Hands-on experience of working as an Individual contributor in the past.
• Knowledge of service quality management systems and standards.
• Proven track record of working with a diverse groups.
• Excellent analytical, problem-solving, and decision-making skills.
• Exceptional communication and interpersonal abilities.

Key Attributes and business skills needed for the role:

• Ability to work independently with minimum guidance.
• To be able to pre-empt issues and challenges and think about solutions.
• Strong technical understanding of the SQM and compliance frameworks.
• Ability to coordinate with different teams and keep strong governance on project action items.
• Advanced level knowledge of MS Excel and PowerPoint will be essential.
• Excellent problem-solving skills, strong commitment to quality and initiative-taking learning ability.
• Client-focused approach with an eye for detail.
• Ability to perform under pressure and to take critical feedback positively, with an aim to improve.
• Ability to collaborate effectively with peers/ teams across geographic locations, service lines, and service functions.
• Ability to follow up on key individual deliverables and send regular updates / reports on the project status; adept at managing multiple projects and delivering them within strict timelines.

Additional Attributes

• Working knowledge of Program Management and other collaboration tools and platforms (such as MS Access, MS Project, MS Planner, PowerApps, SharePoint, etc.) will be an added advantage.
• Familiarity with Scrum and agile frameworks and any project management certifications such as PMP, Prince 2, or Agile/Scrum will be an added advantage.
• Basic data analytics / visualization skillset (Tableau/ PowerBI) will be an added advantage.

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