MST Technical Planning & Coordination Lead

Enterprise Technology provides reliable, secure, and resilient technology services and solutions to support over 400,000 EY users. As part of Enterprise Technology, you’ll be at the forefront of enabling innovative technologies including emerging collaboration tools and world-class technology infrastructure.

Our aim is to build an outstanding customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions. You will work with technologists and business specialists to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.

About Mercury

Mercury is a large, multi-year, enterprise-wide process transformation that replaced more than 1400 EY business systems and related processes with an integrated, SAP centric platform that standardized and harmonized activities throughout the organization and significantly improved how EY manages its business. Mercury is a key enabler of EY’s All In, directly supporting the efforts of many transformation initiatives across the Firm by streamlining the application portfolio, reducing operating costs and providing a platform to deliver services more efficiently.

The Mercury solution is built upon the very latest of technologies (Portal, Mobile, SaaS) and a variety of hosting models (Cloud, Vendor and Internal). The SAP footprint is comprehensive, and the non-SAP components are varied. The user base at the final rollout is more than 400k.

About the Mercury Support Team (MST)

As an organization jointly owned by the business and Technology, the MST is a centralized and global organization which provides operational support for the delivered Mercury solution and support the Mercury user community. The MST plays an integral role in governance of the Mercury solution and the global template from both a business and technology perspective and will evolve to work closely with the business in enabling the benefit and value to be realized from the investment in Program Mercury and to set the future direction and technology road map to support EY All In.

Your key responsibilities

The MST Technical Planning & Coordination Lead will have multiple responsibilities working with teams across the MST, EY Technology, and vendors to carefully orchestrate competing maintenance initiatives within a weekly window which maintains MST systems and reliability. This position also has accountabilities as a team lead for several resources which support the planning and coordination activities.

Skills and attributes for success

• Knowledge and experience managing multiple initiatives or projects simultaneously
• Knowledge and experience reporting metrics
• Experience manging and mentoring resources
• Knowledge of infrastructure devices such as servers, storage, proxy, and networking devices
• Knowledge of SAP systems a plus

To qualify for the role, you must have

• Experience leading or coordinating projects or infrastructure maintenance
• Experience leading resources
• Solid written and communication skills
• The ability to articulate competing initiatives to leadership and detail the issue areas
• Basic awareness of different culture and working practices across global regions
• Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)

Ideally, you’ll also have

• General knowledge of infrastructure technologies
• Ability to clearly articulate ideas and vision through meetings and documentation
• ITIL concepts

What we look for

Energetic leader who can communicate as well as develop technical solutions and can lead meetings with resources from global communities.

What we offer

As part of this role, you'll work in a highly integrated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a significant impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be accepted for who you are and empowered to use your voice to help others find theirs.

We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodations.

EY is committed to being an inclusive employer, and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. Join us in building a better working world. Apply now.