EY- Assurance – Assistant Manager– Experience Management

As part of our EY-Assurance Team, you will be working to ensure effective resource scheduling on scheduling tools, considering resource management guidelines, processes and protocols.

The opportunity

We’re looking for candidates who can work with us, as an experience management lead for assigned Area/regions/sector teams. An EM Assistant Manager is expected to manage a team of 15-20 professionals, providing strategic thought leadership, subject matter expertise, liaise with middle and senior management on resource management decisions, lead deployment strategies and drive compliance to EM guidelines for the assigned portfolios. The EM Assistant manager is also responsible for driving people development and enhancement of skillsets within the team.

Your key responsibilities

• Contribute to the success of the business through strategic thought leadership, optimization, initiatives, driving change and enhancement of skillsets within the team
• Work as subject matter expert on resource management concepts and scheduling tools for assigned Area/location/sectors.
• Drive quality initiatives within the team and ensure compliance to all defined processes, protocols and guidelines.
• Monitor the health of the business, track key metrics, analyze trends and provide analytical support to the team and stakeholders.
• Provide inputs related to headcount and budget planning.
• Lead complex projects related to planning and resource scheduling.
• Drive opportunities for process improvement/re-engineering.
• Develop a strong business continuity framework for self and team.
• Lead people engagement and people development activities to create a positive work environment for the team.
• Collaborate with other EM Assistant managers and share best practices

Skills and attributes for success

• Self-motivated professionals with strong teaming and people management skills.
• Ability to supervise a team of 15-20 professionals, preferably cross-location.
• Strong focus on meeting timelines and delivering highest quality service.
• Strong time management and analytical skills.
• Program management skills and prior experience in leading scheduling/staffing projects will be preferred.
• Strong stakeholder/client management experience is mandatory.
• Excellent verbal and written communication skills.
• Strong working knowledge of MS Excel, Word and PowerPoint.

To qualify for the role, you must have

• Graduates with more than 9 years of relevant, post-qualification experience focused on resource management, scheduling and workforce planning concepts.
• Minimum 7 years of experience in resource management, capacity planning, scheduling and

forecasting for more than 1,000 resources is mandatory.

• Experience on resource management tools and scheduling techniques is mandatory.
• More than 6-years of experience in directly supervising teams is mandatory.
• Experience in cross location team management is preferred

Ideally, you’ll also have

• Proficiency in using MS – Office
• Interest in business and commerciality.

What we look for

• A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
• An opportunity to be a part of market-leading, multi-disciplinary team in the only integrated global assurance business worldwide.
• Opportunities to work with EY GDS Assurance practices globally with leading businesses across a range of industries

What we Offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build