The opportunity

• This position is for a social media data specialist within the EY Global Delivery Services.
• The ideal candidate will have a passion for analysing and visualizing complex data to create simple reports that can inform communications and marketing decisions and help create social media content with impact.
• Expertise in social media performance metrics is a must have, with an excellent knowledge of the native social media platforms. The role also requires a facility with specialist social media listening, publishing and evaluation tools to provide insights from proactive and reactive monitoring across the digital landscape.
• Sitting within the EY Global Social Media Team, the person in this role will be expected to deliver regular reports on EY performance, competitor output, trending topics and influencer activity.
• In addition, they will be required to create specific deeper diver reports around industry issues as requested by stakeholders and provide monitoring and regular updates on crisis and issues pieces.
• And they will be an integral part of a supportive, innovative and passionate team.

Your key responsibilities

• · Creating regular social media evaluation and insight reports
• · Building and maintaining evaluation and insight dashboards
• · Optimizing the set up of social media tools - including automating reports
• · Providing ad-hoc reporting across business areas and trending topics
• · Analysing and organizing large amounts of information into clear, concise presentations.
• · Standing up crisis and issues monitoring and hourly reporting where needed
• · Contributing ideas on how to continuously improve our evidence-based, data-led social media approach
• · Being part of a supportive, agile and proactive team

Skills and attributes for success

• · Strong knowledge of social media performance metrics performance.
• · Working knowledge of Boolean queries and how to create listening reports
• · Ability to analyse complex data sets and turn them into clear and simple visualizations
• · Willingness to interrogate and interpret data to provide real, tangible insights
• · Team player keen to innovate, adopt tech advances and bring new ideas to the table
• · Understanding of crisis management and associated processes
• · Excellent communication and data visualisation skills

Technologies and Tools

· Experience with social media listening tools and management systems (e.g., Sprinklr, Hootsuite, Brandwatch, etc.)

· Excellent MS Office skills (Advanced Excel, PowerPoint, Word)

To qualify for the role, you must have

• · Knowledge of social and digital media research & analytics
• · Excellent business writing and communication skills
• · Be willing to connect with the brand and other teams as part of the process
• · Be eager and a fast learner who is willing to expand on core skills
• · 6-9 years of experience in social media listening

Ideally, you’ll also have

· The ability to complete assigned work under the allotted timeline and should have the mindset to adhere to processes and policies.

What we look for

• · Should be eager and a fast learner who is willing to expand on core skills.
• · Outstanding written and oral communications.
• · Should have experience working on social media listening tools.
• · Ability to work as part of an agile team; independent and showing flexibility during peak times.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.