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Assurance Digital Content Producer (Senior Associate)

Job Summary

This position is responsible for publishing content across internal and external knowledge sites and platforms, fostering the successful application of knowledge used by client-serving professionals. The position requires a full understanding of the policies, procedures, processes, technology, and related systems that comprise the firm's content management infrastructure.

The primary objective for this role is to ensure that optimized content is delivered to practitioners at the point of need and via the firm’s enterprise content management systems according to key content publishing standards.

This position manages the publication of content across two key Assurance platforms. It involves transforming technical content, thought leadership, and other relevant materials into searchable, hyperlinked, and navigable pages within the firm’s designated publishing systems.

Key Responsibilities

• Edits and/or publishes content for various internal and external firm communities
• Supports development of digital documentation for knowledge content creation, repurposing, publishing and/or review as deemed necessary by the community
• Uses technical ability, manages content updates received from a subject matter resource or a team lead, and, with minimal instruction, makes the necessary corresponding changes (e.g., edits, additions, deletions) throughout our content management systems
• Communicates status effectively with team leaders keeping them apprised of project status
• Identifies problems, investigates potential solutions and seeks guidance when necessary
• Reviews and edits digital content for consistency and accuracy
• Applies metadata, tagging, and cross-promotes content to related site sections, homepage areas, webcasts, internal web pages, mobile sites, and electronic newsletters

To qualify, candidates must have:

• Bachelor’s degree or equivalent job experience
• 2+ years of relevant work experience
• Ability to understand how a Content Management System (CMS) works and to efficiently learn and apply custom web-publishing and formatting tools
• Familiarity with work management platforms such as Adobe Workfront
• Experience with production technologies such as XML, HTML and CSS is required (while XML is primarily used in this role, familiarity with the other technologies is desirable)
• Ability to perform with a high degree of accuracy
• Ability to adapt to changing priorities and work effectively in a team-oriented environment
• Ability to work independently, with moderate supervision, on projects of moderate complexity and visibility
• Ability to identify and communicate problems
• Proficiency in MS Office tools (e.g., Word, Excel, PowerPoint), as well as a solid comfort level with technology
• Strong communication (both verbal and written) and organizational skills
• Time management skills and ability to meet deadlines

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.