The Senior Associate for Cloud Data Ops team role focuses on Snowflake and BI tools for Cloud data platform. This role will be responsible providing operations support as part of a team of engineers that spans different region. The role will work closely with application development teams, infrastructure teams, and vendors to raise and resolve technical support incidents.

Primary Responsibilities:

• Practical experience working with Snowflake, Linux, Python, ETL and Scheduler tools.

• Maintain a deep understanding of Snowflake service offerings.

• Experience in IT related to cloud data platforms, compute, storage, and network architecture and engineering.

• Resolve critical production issues by participating in Major Incident Management (MIM) calls, engaging proper teams, and driving root cause analysis.

• Participate in Disaster Recovery / Loss of Region events (planned and unplanned) completing tasks and collecting evidence.

• Support audit requests in a timely fashion providing needed documentation and evidence.

• Review and update knowledge articles and runbooks with application development teams to confirm information is up to date.

• Good verbal and written communication and interpersonal skills and communicating openly with team members and management.

• Champion a culture where honesty and transparency are expected.

Leadership Competencies for this level include

• Accountability: Demonstrates reliability by taking necessary actions to continuously meet required deadlines and goals.

• Global Collaboration: Applies global perspective when working within a team by being aware of own style and ensuring all relevant parties are involved in key team tasks and decisions.

• Communication: Articulates information clearly and presents information effectively and confidently when working with others.

• Influencing: Convinces others by making a strong case, bringing others along to their viewpoint; maintains strong, trusting relationships while at the same time is comfortable challenging ideas.

• Innovation and Creativity: Thinks boldly and out of the box, generates new ideas and processes, and confidently pursues challenges as new avenues of opportunity.

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Technical Qualifications:

• Minimum of 5 years of experience in IT primarily related to cloud platforms.

• 3+ years practical experience working with Snowflake.

• Hands on experience in AWS, and cloud technologies, Linux, Python and SQL.

• Experience with ETL and Scheduler tools, automation tool such as Terraform and ability to perform root cause analysis in a highly regulated environment.

• Experience with PowerBI, Sigma, Looker, and BI tools.

• Experience with enterprise level applications.

• Experience with alerting, monitoring, dashboard, and escalation.

• Good analytical and communication skills.

• Bachelor’s Degree in computer science or engineering preferred.

• Snowflake Snowpro certification is preferred