Customer Tech - ProActive - Salesforce - Senior Manager - GDS
EY
At EY, we’re all in to shape your future with confidence.
We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
Join EY and help to build a better working world.
Key Responsibilities:
- Lead and manage large-scale Salesforce implementation and integration projects, ensuring delivery is on time, within budget, and exceeds client expectations.
- Develop and execute a robust GTM strategy for the Salesforce practice, identifying key markets and defining the value proposition.
- Drive account mining efforts to uncover new opportunities within existing client relationships, expanding our footprint and services offered.
- Collaborate with the sales and marketing teams to support business development activities, including proposal development, presentations, and contract negotiations.
- Provide strategic direction for the practice, identifying opportunities for new service offerings, including niche capabilities like CPQ, Vlocity, and industry-specific solutions.
- Mentor and develop team members, promoting a culture of excellence, innovation, and continuous learning.
- Manage customer satisfaction by delivering exceptional service and establishing a trusted advisor status with clients.
- Oversee key practice KPIs forecasting, budgeting, and resource allocation.
- Maintain up-to-date knowledge of Salesforce certifications and platform updates to provide expert guidance to clients and team members.
- Develop and refine best practices and methodologies to enhance the practice's operational efficiency and quality of service.
- Represent the company at community and industry events, enhancing our visibility and thought leadership in the Salesforce ecosystem.
Qualifications:
- Minimum of 12 years of experience in Salesforce consulting, with at least 3 years in a leadership role.
- Demonstrated success in Salesforce project delivery and GTM strategy execution.
- Deep understanding of Salesforce products, Sales Cloud, Service Cloud, and Marketing Cloud. including niche capabilities such as CPQ, Vlocity, etc
- Relevant Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Advanced Administrator, Salesforce Certified CPQ Specialist).
- Exceptional leadership, communication, and interpersonal skills.
- Proven ability to manage in a fast-paced and dynamic environment.
- Strong analytical, strategic, and problem-solving skills.
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.