ServiceNow Solution Architect- HAM

Education Level

• High School Diploma/GED, Technical Diploma, Associate’s Degree/College Diploma, Non-Degree Program, Bachelor’s Degree, Master’s Degree, Doctorate Degree, Higher Degree, Other
• Bachelor’s or Masters

Job purpose

The Solution Architect is responsible for the overall design, mapping of client business requirements and ensuring smooth project delivery. The role is required to work with clients to assess current state processes and tools, identify ServiceNow platform solution options, define ServiceNow solution requirements, determine and define integration requirements, and develop overall architecture and implementation plans.

Technical skills requirements

• 8+ years of ServiceNow platform experience.
• 5+ years of hands-on experience with HAM/HAM Pro, including understanding of hardware asset lifecycle, model categories, and table relationships.
• Design and configure Hardware Model Normalization processes to ensure consistent, clean, and enriched hardware model data across the platform.
• Strong understanding of CSDM concepts and their application to asset and CMDB alignment.
• Proven experience in technical architecture, design reviews, and solution blueprinting.
• Expertise in platform tools such as Flow Designer, Business Rules, Script Includes, and IntegrationHub.
• Ability to mentor junior team members and lead technical teams.
• Experience working in agile/sprint-based delivery environments.
• Strong communication and interpersonal skills with client-facing exposure.
• Self-motivated and proactive, with strong problem-solving abilities.
• Propose and deliver projects as per the agreed objectives to EY customers and/or to internal EY stakeholders
• Support practice build efforts to include development of practice intellectual property (IP)
• Deliver projects as per the agreed objectives to EY customers and/or to internal EY stakeholders
• Build strong internal relationships within the firm and with other services across the organization
• Develop people through effectively supervising, coaching, and mentoring staff.
• Provide expert level support and technical mentoring to implementation team
• Maintain deep, comprehensive knowledge of ServiceNow’s capabilities and constraints
• Develop and present business case material for senior prospect and customer stakeholders. Create and deliver tailored presentations and product demonstration
• Act as the ServiceNow subject matter for HAM/ITOM

Additional skills requirements

• Must have CSA certification
• ServiceNow HAM Pro Certification (preferred but not mandatory with demonstrated expertise)
• Must have 2 CIS
• Familiarity with CSDM 4.0 and ITOM/CMDB integration best practices.
• Good to have ITIL Certification