The opportunity

The Global Tax & Finance Operate Operational Support Lead plays a pivotal role in the growth and activation of EY Tax’s Tax and Finance Operate strategy. TFO is one of our largest and most successful EY Managed Service with annual revenues more than $1.5bn. This position involves collaborating with cross-functional teams across Tax, Service Lines, Super Regions and Managed Service to develop and execute innovative and cohesive go-to-market strategies that align with key business priorities. This role involves strategic planning, project oversight and thought leadership support across multiple countries.

Experienced Assoc Directors could be considered for this role.

Your key responsibilities

The Global TFO Support is either a Director or an Associate Director ranked role and their main responsibilities typically include:

• Assisting the Tax TFO Leader in executing the global Tax TFO strategy by coordinating day-to-day operations and ensuring alignment with overall business objectives.
• Monitoring and reporting on performance metrics related to TFO sales, revenue, profitability and service delivery, providing insights and recommendations for improvement.
• Creating impactful go-to-market materials that articulate EY’s expertise in Tax & Finance Operate
• Working with Super Regions TFO and leadership teams to develop TFO growth strategies and associated go-to-market plans
• Lead deal shaping and deal review meetings and provide governance and communication support to the Global TFO leader
• Developing and implementing targeted market campaigns focused on prioritized accounts, ensuring alignment with the overall strategy.
• Supporting client interactions by collaborating with Global Client Service Partners (GCSPs) to identify opportunities for Tax MS services.
• Participating in client meetings and presentations, contributing to the development of proposals and pitches for large pursuits.
• Partnering with key functions such as Procurement, Talent, Finance, BMC, Knowledge Insights and Operations to ensure cohesive strategy execution and alignment.
• Collaborating with Global Tax Alliances Support, in particular Microsoft which underpins many of the MS platforms, to ensure optimal service delivery for our clients.
• Identifying and sharing best practices across the regional TFO teams to enhance service delivery and operational efficiency.
• Supporting initiatives to enhance EY’s brand as a leading provider of Tax and Finance Operate services by participating in global events and representing the firm’s expertise.
• Contributing to thought leadership efforts by researching and sharing industry trends and insights that position EY as an industry leader.
• Communicating with stakeholders at all levels, including senior leaders and project teams across multiple countries to ensure alignment and address any concerns, while navigating diverse cultural contexts and ensuring sensitivity to local practices and regulations.
• Building and maintaining strong relationships with key clients.

The position holder will perform other responsibilities and tasks as required to achieve the agreed performance outcomes.

Analytical/decision making responsibilities:

• Analyse TFO data and client feedback to identify trends and inform strategic decisions.
• Evaluate potential risks associated with go-to-market strategies and client engagements, developing mitigation plans to ensure project success.
• Ability and authority to resolve challenges related to specific projects that are of varying complexity.
• Makes key decisions and suggestions based on a solid understanding of the firm’s business objectives and own experience/knowledge.
• Uses reasoning to develop alternatives and recommendations for key decisions.
• Assess the allocation of Tax TFO resources, forecast future resourcing needs and identify opportunities for growth to enhance service delivery.

Supervision responsibilities:

• Responsible for coaching and developing other team members and ensuring the core team collaborate and work effectively together.
• Directing GDS enablement team members to support with delivery of high standard materials.
• Responsible for executing the strategic direction and operational excellence of TFO, acting as role model to others.

Skills and attributes for success

• Must be proactive and a self-starter capable of translating strategy into tactical execution.
• Comprehensive knowledge and understanding of EY’s organization, strategy and culture.
• Able to effectively navigate EY’s matrix organization to access, inform and engage the right people at the right time.
• Good understanding of the EY Tax practice and SSLs including growth drivers, sectors and solutions.
• Demonstrates knowledge, skills and abilities concerning global business fundamentals, ethics and cross-cultural/geographical sensitivities.
• Team player with strong leadership, people management and interpersonal/relationship skills aligned to the firm’s culture and values.
• Strong skills and prior experience with work across geographically dispersed virtual teams
• Highly seasoned project management skills and experience with the ability to prioritize and manage multiple strategic, complex projects and initiatives simultaneously. Must be well organized to drive initiatives forward across a varied set of stakeholders and deadlines.
• Proven ability to work closely with stakeholders and colleagues at all levels, including senior leaders, to influence and deliver desired outcomes. Exceptional written and verbal communication, listening, and interpretation skills enable effective presentation and consultation. Adept at collaborating with varied personalities and work styles, while maintaining professionalism and integrity, especially in time-sensitive initiatives.
• Excellent attention to detail with a proven track record in supporting executive teams in a high-performing environment and ability to collaborate/develop thought leadership content.
• Strong analytical and problem-solving abilities, as well as pragmatism to drive outcomes that are both financially sound and operationally feasible.
• Strong proficiency in Microsoft Word, Excel, and PowerPoint with high technology skills.

Education:

• University/Bachelor’s degree in Tax/Commerce/Business Management or related field.
• Additional professional qualifications, such as PRINCE2® or PMP, are desirable.

Experience:

• 12-15 years of experience in a professional services firm or large global organization in an advisory role.
• Considerable experience of operating and influencing across multiple levels of an organization and working with global virtue teams/networks.
• Project management experience and excellent stakeholder management and communication skills with a track record in managing complex stakeholder programs.
• Good understanding of project governance and change management principles.
• Understanding of P&L and general firm financials

Location:

• Global role; will require flexibility to work across time zones

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.