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Senior Manager - Markets - National - CBS - MKT - Global Markets/Client Service - Bangalore

EY

EY

Customer Service
Bengaluru, Karnataka, India
Posted on Oct 8, 2025

Requisition Id: 1651141

As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can become. We believe that it’s your career and ‘It’s yours to build’ which means potential here is limitless and we'll provide you with motivating and fulfilling experiences throughout your career to help you on the path to becoming your best professional self.

The opportunity : Senior Manager-National-Markets-CBS - MKT - Global Markets/Client Service - Bangalore

CBS - MKT - Global Markets/Client Service :

Our Markets team focuses on providing account teams with the support they need to help drive revenue growth. Our "account-centric" approach to serving clients starts with knowing about their business and providing tools and enablers to provide consistency on how we identify and align our services and solutions to our clients' most pressing issues. We deliver services through one or more of our four global service lines: Assurance, Consulting, Strategy and Transactions and Tax. Our Markets team comprises of Executive Management, Business Development and Brand Media & Communication (BMC).

By following EY methodologies, executing on guidance, and leveraging tools and judicious programs, we bring the necessary rigor to our engagements. And by accessing our latest EY insights, solutions and client conversation tools, we have more meaningful conversations with our clients to help shape their thinking and generate additional value creation.

We assist the executive management in overseeing the firm’s operations. Key responsibilities includes:

  • Liaising with internal stakeholders to identify priority areas, growth driver solutions, review account plans and to drive growth and market enablement initiatives
  • Conceptualising and implementing firm-wide market campaigns to link and align PAN India teams on focus solutions, growth opportunities, etc
  • Monitoring firm revenue and pipeline and facilitating management review
  • Preparing GTM materials for the firm
  • Preparing reports for management review


Your key responsibilities

Technical Excellence

The Product Manager will drive the vision, roadmap, and delivery of one or more enterprise or SaaS platforms within EY India’s Client Technology portfolio. This role combines business understanding, user empathy, and technical acumen to translate needs into scalable, usable, and high-impact technology products. The Product Manager will partner closely with engineering, design, and business teams to deliver outcomes that strengthen EY’s digital and AI-led transformation. Key Responsibilities: Own the end-to-end product lifecycle — from discovery and requirements definition to delivery, adoption, and continuous improvement. Collaborate with service line stakeholders to identify business problems and convert them into clear product use cases and success metrics. Develop detailed roadmaps, prioritizing features based on business value, user feedback, and technical feasibility. Partner with architecture and engineering teams to ensure robust, scalable, and AI-ready designs. Drive the product backlog and release planning process with discipline and clarity. Champion intuitive design and usability, ensuring the product delivers measurable value and simplicity to users. Track adoption, performance, and ROI metrics; continuously refine the roadmap based on data insights. Represent the product in governance and review forums, ensuring alignment across the CTO Office and service lines. Contribute to documentation, go-to-market readiness, and feedback loops with internal and external users. Key Requirements: 8-10 years of experience in product management, preferably with 3–5 years managing SaaS or enterprise-grade platforms. Proven ability to translate business strategy into actionable product roadmaps. Strong understanding of modern product practices — agile, OKR-driven delivery, user journey mapping, and backlog management. Exposure to cloud platforms (Azure, AWS, or GCP) and data-driven products; familiarity with AI/ML use cases is a plus. Excellent stakeholder management and communication skills; ability to work in matrixed environments. Strong analytical and decision-making skills with a bias for action and delivery. MBA, Engineering, or related technical degree preferred. Why EY: At EY, Product Managers are at the center of shaping the firm’s next-generation technology platforms. This role provides the opportunity to build scalable, AI-enabled products that transform how EY serves its clients — combining product thinking, design empathy, and execution excellence.


Skills and attributes

To qualify for the role you must have
Qualification

  • Bachelor of Technology in Computer Science or equivalent
  • Master of Business Administration or a formal degree in product management a plus

Experience

  • Project Management (4+ years)
  • Mobile App Development (2+ years)
  • Frontend Development (2+ years)
  • Full Stack Development (4+ years)
  • UI/UX Design (3+ years)
  • Product Management (8+ years)
  • Scrum Master (3+ years)


What we look for

People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful and able to sustain postivie energy, while being adaptable and creative in their approach.

What we offer

With more than 200,000 clients, 300,000 people globally and 33,000 people in India, EY has become the strongest brand and the most attractive employer in our field, with market-leading growth over compete. Our people work side-by-side with market-leading entrepreneurs, game- changers, disruptors and visionaries. As an organisation, we are investing more time, technology and money, than ever before in skills and learning for our people. At EY, you will have a personalized Career Journey and also the chance to tap into the resources of our career frameworks to better know about your roles, skills and opportunities.

EY is equally committed to being an inclusive employer and we strive to achieve the right balance for our people - enabling us to deliver excellent client service whilst allowing our people to build their career as well as focus on their wellbeing.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world. Apply now.