Role name and description

Manager – This role will be responsible for managing large teams, client service delivery for a particular region, area of specialization. Reporting into a tenured Manager or Senior manager, they will assist the management team in developing high performing teams and client service delivery.

The opportunity

When you join EY, you’ll be at the heart of EY’s critical mission to build a better working world by applying your knowledge, skills and experience in assisting clients in meeting their business objectives. You will learn, grow and contribute – building new relationships and discovering the satisfaction that comes through producing high-quality, valued work and advice.

Your key responsibilities

• Responsible for operational resourcing.
• Responsible for team meeting contractual SLA’s.
• Review and escalate issues and queries to leadership.
• Involvement in transition of work.
• Facilitate onboarding of new clients and transition to delivery teams.
• Suggest and implement improvements to team efficiency.
• Provide leadership with timely reports on utilization, time allocation, SLA compliance and quality levels.
• Identify areas of development of counselees and coach them accordingly.
• Monitor processes.
• Demonstrate leadership skills in developing high performing teams.
• Explore opportunities to bring more work to GTH by delivering quality work consistently.
• Establish and maintain long term relationships with internal and external clients.
• Responsible for managing large teams comprising of Assistant managers, Team leads, Senior associates, Advanced associates and associates.
• Responsible for team delivering service excellence.
• Provide operational guidance and training to team members.
• Handle employee escalations independently to bring It to closure with complete follow up.
• Manage, train and develop capabilities within the team for effective utilisation of resources.
• Spearhead capability building initiatives and provide focused mentoring for employee career path.
• Demonstrate leadership.

Skills and attributes for success

• Communication skills
• Management and Leadership skills
• Critical thinking skills
• Project management skills

To qualify for the role, you must have

• Experience in immigration for any geography or geographies
• 10-12 years of previous experience

Ideally, you’ll also have

• Experience in Immigration process
• Experience in Global Mobility

What we look for

• We look for candidates with proven capabilities of leading a team. Working closely with clients of People Advisory Services within and outside EY

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.