Job Title: D365 CRM Technical Consultant

Experience: 5–10 years

Special Requirement (Talent team should check this with all candidates and only those saying yes should be shortlisted) - The end client is one of the world's largest investment and customer asset management firms, offering candidates the opportunity to transition to a full-time role within the client company in the future. Interested candidates are encouraged to apply.

Role Overview:

We are seeking a skilled Technical Consultant with hands-on experience in Microsoft Dynamics 365 CRM. The ideal candidate will bridge the gap between business needs and technical implementation, leveraging the technical expertise to deliver robust CRM solutions.

Key Responsibilities:

• Consulting:
  • Engage with stakeholders to gather and analyse business requirements.
  • Map business processes to Dynamics 365 CRM capabilities.
  • Configure CRM modules (Sales, Customer Service, Marketing, Field Service).
• Technical Development:
  • Customize CRM using JavaScript, HTML, and Plugins.
  • Design and implement Workflows, Custom Actions, and Business Rules.
  • Develop and deploy PCF (PowerApps Component Framework) controls.
  • Work with Virtual Tables to integrate external data sources.
  • Build and maintain Canvas Apps for tailored user experiences.
  • Integrate CRM with other systems using Web APIs and Azure services.
• Solution Design:
  • Create scalable, secure, and maintainable CRM architectures.
  • Optimize use of out-of-the-box features and identify areas for custom development.
• Support & Documentation:
  • Provide training and support to end-users.
  • Document technical specifications, configurations, and user guides.

Required Skills:

• Strong experience in Dynamics 365 CRM (Customer Engagement).
• Proficiency in:
  • JavaScript, HTML, C#/.NET for plugin development.
  • Power Platform: Canvas Apps, Power Automate, PCF.
  • Dataverse, Virtual Tables, Custom Actions, Workflows.
  • Azure Functions, Logic Apps, and API integrations.
• Excellent communication and problem-solving skills.

Following Qualifications will be a plus:

• Microsoft certifications in Dynamics 365 or Power Platform.
• Experience with Agile/Scrum methodologies.