| | EY Job Description | | Job Title: GDS Argentina Talent Services Location Leader | | Function:
GDS-CBS | Skill Level: Experienced | Rank: Associate Director (62) | | Function:
Talent Services | Reports to:
Talent Services Leader Dotted line reporting to: Super Region Talent Leader | |
Job Summary:
Talent Services (TS) is a core service function within Global Delivery Services (GDS) – Enablement Services, providing High quality skills and competencies supporting operational and consultative Talent activities to EY member firms. TS personnel are employed by Global Delivery Services (GDS) and are based in our centers in: Poland: Wroclaw, Warsaw, Katowice Philippines: Manila, Cebu India: Bangalore, Trivandrum, Cochin, Gurgaon, Noida TS supports the Super Regions of EY and are funded by the regions based on usage. Learning TS supports a specific Super Region and acts as part of the extended Super Region Learning team. TS works in a fully integrated way with onshore colleagues, participating in meetings, projects and planning activities as part of one team. The Talent Services Location Leader is responsible for on-the-ground set up, and BAU leadership of the new TS team based in Buenos Aires, Argentina. This role will work with US onshore Talent Leaders, TS function leaders and GDS Argentina Enablement Services team to set up, build the capability, stabilize delivery and ensure consistent high-quality support and delivery from the center. Key Interactions: Super Region Talent Leadership, Talent Services Function Leads, GDS Argentina Enablement Services Shift: Aligned to US | | Key Responsibilities: The GDS Talent Services Location Leader has responsibility for strategic or operational initiatives, location-specific areas and talent acquisition specifics for Talent Services in Buenos Aires, Argentina. Your responsibilities in the following roles are:
GDS Talent Services Location Leader: Set Up and Expansion: - Single point of contact for all interactions, activities or matters related to the set-up of the TS Support in GDS Argentina.
- Work closely with Super Region Talent Team and TS Function Leads in identifying roles and activities that are being set-up in TS including location strategy and over-all implementation approach
- Work with the Project Team in the execution of the implementation plan and with the onshore team in carrying
forward the TS operating model and ways of working post initial transition. - Work with project team and TS function leads on governance with stakeholders to get a good understanding of their priorities and share best practices.
- Oversee onboarding of new TS resources into GDS Argentina and working closely with TS function leads and onshore teams in providing global, area and region-specific training to their TS team members
- Work closely with the onshore teams and TS function leads in defining over-arching performance management framework, tracking and reporting for the TS team members, as well as roles and responsibility between the onshore and TS leaders
- Work closely with the onshore teams and TS function leads in establishing and maintaining “ways of working” as guiding principles for the TS resources in the performance of their day-to-day tasks and deliverables
Stabilization and BAU: - Enable weekly, monthly or quarterly report outs to stakeholders and / or GDS Leadership, as the case maybe.
- Identify issues and concerns on any of the areas mentioned above and working towards resolution in a consultative approach with VTH function leads and US onshore Talent leaders.
- Ensure TS resources are included in GDS center initiatives and are supported from a center standpoint.
- Manage people movement and working closely with VTH function leads and onshore teams in providing global, area and region-specific training to their VTH team members.
- Establish success planning and career mapping.
- Drive on a BAU basis the FY priorities of GDS Enablement Services and Talent Services.
- Create and sustain a culture of efficiency and innovation. Drive efficiency and transformation projects through the use of AI and technology.
- Escalation contact of any operational matter that is specific to GDS Argentina.
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Knowledge and Skills Requirements:
Business acumen - Ability to quickly grasp complex business problems, develop a logical/rational framework for investigating the problems
Technical knowledge - Expertise on Human Resources
- Experience on leading offshore/outsource transition and operations.
- Strong MS Excel, Data Analytics and reporting skills
Flexible operation - Comfort in a rapidly changing environment with competing and shifting priorities
- The ability to deal with and manage uncertainty and incomplete information
- High learning agility
Communication and project management - Strong written and verbal communication skills
- Excellent presentation skills using various media/platforms
- Ability to coordinate multiple projects and initiatives simultaneously
- Ability to work well in a high performing, fast-paced team environment
- High degree of professionalism and integrity
Problem Solving/Conceptual Thinking - Knowledge, skills and abilities needed to establish and refine the strategies that drive organizational performance and add value to the business, with ability to assess the commercial viability of data analysis and research
Driving Results - Excellent organization, analytical and problem-solving skills
- Ability to perform and manage multiple tasks simultaneously and work well under pressure and with time constraints.
- Strong project management and organizational skills
- Global business acumen including knowledge, skills and abilities concerning global business fundamentals, business models, ethics, competitive analysis and cross cultural/geographical sensitivities
| | Other Requirements: - Occasional travel will be required for global meetings
- Frequent meetings with others across global time zones will require some calls to be made outside of standard business hours
| | | | Education: | | Experience: - 10 to 15 years of experience in service delivery, operational excellence or shared services for a multinational organization
- At least 10 years of experience in a managerial position, involving strategic operations, planning and execution of global KPIs
- Experience in building high performing teams across generations, cultures and locations
- Experience across client/internal projects, focused on the development, improvement and deployment of products or tools including change management.
- Experience in transitioning and / or setting up new roles from the onshore organization to offshore centers.
- Proven track record of working with a senior stakeholder population and demonstrating customer centricity.
| | | | Note: This job description is intended as a guide to reflect the principal functions of the job. However, it is not an all-inclusive listing of the required job functions and functions may vary depending on the particular geographic location of the job and/or the manager. Further, the job description is subject to change at the discretion of management. | |
