Verisk FAST Configuration Lead and Manager

EY is a leader in serving the global financial services marketplace and the only professional services firm with a separate business unit dedicated to the financial services industry – the Financial Services Organization (FSO). Our focused model and bold ambition have put us at the center of the events that continue to reshape and redefine our industry, working side by side with a range of clients from our most venerable institutions to dynamic new entrants across Banking and Capital Markets, Wealth and Asset Management, Insurance, and Real Estate, Hospitality and Construction. Our purpose is to help build a financial services industry in which financial institutions are trusted and flourish, and the global economy is healthy, growing and secure. If you have a passion for rallying together to solve complex challenges, then come join our dynamic FSO team!

At EY, we believe the future of technology careers is yours to build. You’ll harness technology to power human enterprise, at the same time creating a tech career that’s personalized for you, by you. You’ll be working with world-leading organizations and collaborating in global teams, solving the world’s toughest challenges together, with the freedom to explore new ideas and devise your own solutions. Every day, you’ll be building your tech skill set while learning about business strategy, creating an unparalleled portfolio of career experiences.

The Opportunity

We are seeking a highly skilled and experienced Service Delivery Manager and Technical Lead to oversee Application Managed Services (AMS) for our insurance clients, with a primary focus on service delivery excellence and a secondary focus on technical depth in policy administration platforms such as Verisk FAST.

This individual will lead a global onsite/offshore team, ensuring reliable, efficient, and high-quality operations across production support, enhancements, and continuous improvement initiatives. The ideal candidate combines strong delivery governance, client relationship management, and technical depth, driving stability and transformation across the insurance technology landscape.

Your Key Responsibilities:

• Oversee day-to-day AMS operations, SLAs, incidents, and problem management
• Manage cross-platform coordination and vendor dependencies
• Govern change, release, and environment management for production stability
• Lead service reviews, reporting, and stakeholder communications
• Manage demand intake for service requests and minor enhancements

Skills and Attributes for Success:

• Insurance Annuity industry knowledge
• Technical expertise on core insurance platforms such as policy administration (e.g., FAST), eApplication (Hexure), portals, etc.
• ITIL-based service management and multi-vendor coordination
• Proven ability to manage offshore/onshore delivery models
• Excellent communication, escalation, and stakeholder management skills

To Qualify for the Role, You Must Have:

• A Bachelor’s degree in Computer Science, Engineering, Technology, or a related field. A Master’s degree is preferred.
• 5+ years of experience in Policy Administration Systems, with a focus on Verisk FAST.
• Proven experience as a Technical Lead or Solution Architect, with a strong background in FAST configuration and testing.
• 3+ years of experience managing large-scale engagements, including resourcing, budgeting, and client relationship management.
• Experience leading medium to large teams spanning across onsite and offshore.
• Strong understanding of the insurance industry, particularly in policy administration and related processes.
• Willingness to travel as needed to meet client requirements.

Ideally, You’ll Also Have:

• Experience with Agile methodologies and project management tools.
• Familiarity with other policy administration systems such as FINEOS AdminSuite, ALIP, or Majesco.
• Experience in business development, including proposal writing and client presentations.
• Certifications in project management (e.g., PMP) or relevant technical certifications.

What we look for

We’re interested in professionals with a genuine interest to contribute to the growth of the Testing practice. You can expect plenty of autonomy and variety in this role, so you’ll also need the ability to be nimble, take initiative and seek out opportunities to improve our current relationships and prioritize participation in practice initiatives that will generate a long-term pipeline of sales for the firm. If you’re serious about progressing and ready to take on some of our clients’ most complex issues, this role is for you.

What working at EY offers

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
• The opportunity to develop management responsibilities among a portfolio of talent within a designated service line
• A collaborative environment where everyone works together to create a better working world
• Excellent training and development prospects, both through established programs and on-the-job training
• An excellent team of senior colleagues, dedicated to managing and varying your workload

About EY

As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Join us in building a better working world.

Apply now.

EY, an equal employment opportunity employer (Females/Minorities/Protected Veterans/Disabled), values the diversity of our workforce and the knowledge of our people.