Job Description: Senior Manager – Grade 3 / Associate Director – People Consulting Service Delivery

Grade: SM3 / Associate Director

Business Unit: People Advisory Services – People Consulting

Position Summary

We are seeking a strategic and experienced Senior Manager / Associate Director to lead and oversee the delivery of People Consulting services across multiple branches and workstreams. This role will drive excellence in service delivery across HR Transformation, Learning & Development, Organisation Design, and Workforce Transformation, ensuring alignment with EY’s global methodologies and FY26 strategic priorities.

The ideal candidate will bring deep consulting expertise, delivery leadership, and a passion for innovation, with a strong focus on client impact, operational excellence, and team development.

Key Responsibilities

Service Delivery Oversight

• Lead multi-workstream delivery across Workforce Transformation, L&D, OCM, and Organization Design.
• Ensure consistent application of EY’s consulting playbook, frameworks, and methodologies.
• Drive operational excellence, standardization, and scalability across engagements.
• Monitor KPIs, SLAs, and client satisfaction metrics across branches.

Strategic Execution

• Integrate AI into service offerings (e.g., AI-enabled coaching, proposal development, change agents).
• Support MENA integration through boot camps, cadence calls, and joint pursuits.
• Drive sector specialization via account-centricity programs and competency badges.
• Develop and deliver managed service engagements and reusable assets.
• Build bilingual and AI-ready teams to serve diverse client bases.

Client And Stakeholder Engagement

• Act as a trusted advisor to clients, translating strategic goals into actionable consulting solutions.
• Lead stakeholder engagement, change readiness assessments, and communication planning.
• Support RFP pursuits and proposal development, leveraging AI and design thinking.

Practice Development And Innovation

• Champion digital learning, systems thinking, and innovative change management approaches.
• Lead capability building initiatives, including Train-the-Trainer programs and internal knowledge sharing.
• Develop PoVs, job evaluation tools, and leadership assessment frameworks.

People And Project Management

• Manage cross-functional teams across geographies, ensuring effective collaboration and delivery.
• Mentor and coach team members, fostering a high-performance culture.
• Oversee project budgets, timelines, and resource allocation.

Skills And Attributes for Success

• Proven experience in managing multi-stream consulting projects across HR, L&D, OCM, Org Design, and Workforce Transformation.
• Strong understanding of operating model design, strategic workforce planning, and competency frameworks.
• Excellent stakeholder management, communication, and facilitation skills.
• Strategic thinker with a pragmatic approach to problem-solving and delivery excellence.
• Experience in global consulting environments and managing complex transformation programs.

Qualifications

• Bachelor’s/Master’s degree in HR, Organizational Psychology, Business, or related field.
• 12–15 years of experience in People Consulting, with at least 5 years in a leadership role.
• Experience in managing global teams and delivering transformation programs.

Preferred Certifications

• PROSCI Change Management
• PMP / Prince2
• CPLP / Instructional Design
• Agile / Scrum (preferred)
• Lean Six Sigma (Green Belt desirable)
• - SHRM / CIPD / OD-related certifications