The opportunity

You’ll join our Enterprise Support Services (ESS) team, helping to support the important business enablement functions that keep our organization running strong. As a driven administrative professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability.

Your key responsibilities

As a Senior Document Specialist, you create and edit documents, including financial statements and reports and creative presentations. As a driven administrative professional, you enjoy working in tandem with your colleagues while striving to understand and anticipate customer’s needs to exceed expectations. Your key responsibilities include:

• Producing documents with proficiency and accuracy to meet deadlines, as well project manage certain work requests, including customer service, proper documentation and communications
• Advanced knowledge of firm standard applications
• Thorough review of documents and templates for branding, formatting, reconcile revisions
• Capable of integrating and/or enhancing layout for text and graphics to accommodate a wide range of specifications
• Effectively demonstrates superior knowledge and expertise in utilizing styles, master pages, templates, tracking, kerning, and leading
• Acting as a project manager, overcoming obstacles and meeting project deadlines, managing project scope and providing cost estimates and schedule changes as necessary
• Creating template-driven customer deliverables with proficiency and accuracy
• Effectively and positively communicating and negotiating project deadlines, determining project scope, and schedule changes as necessary
• Training team members/leading formal training sessions on firm standard software/Creative Services processes and coach/mentor Document Specialists
• Performing mail merge functions
• Managing standardized electronic files and archiving
• Preparing files for print and digital output, linking graphics and including fonts
• Troubleshooting technical issues in text, graphic files and printing

Overtime required during peak periods

Skills and attributes for success

• Committed to contributing to a strong team culture to ensure success
• Develop and maintain relationships to efficiently leverage expertise
• Sound judgement regarding confidential and sensitive matters
• Proven ability to meet multiple and/or unexpected deadlines in a demanding environment

What we look for

We are looking for candidates who are highly motivated, analytical, logical thinkers, have a very strong attention to detail. Being a strong team player is critical with the ability to adapt to changing requirements or deadlines in support of our clients’ goals. To qualify for the role, you must have:

• Post secondary education and/or equivalent relevant experience
• Proficiency in Word, Excel, PowerPoint, Acrobat, Outlook, etc., with proven ability to learn customized software/tools
• This role involves interaction with clients operating nationally and globally where fluency in French and English is required. Bilingualism in both French and English is therefore a requirement of this role

Ideally, you’ll also have

• Professional services firm experience
• Design related education with entry level knowledge of creative applications

What we offer

The EY benefits package is designed to support your physical, emotional, financial, and social wellbeing. Our extensive benefits include comprehensive medical, dental, and prescription drug coverage, as well as mental health benefits, a robust Employee Assistance Program and group savings plans to promote your overall wellbeing. We offer generous time off, including personal days, vacation days, and additional firm-wide holidays, along with the option to purchase extra vacation days. Employees can take advantage of EY's exclusive learning programs tailored just for them. We also provide internal opportunities for career development and advancement, enabling you to grow within the firm. Get involved in meaningful volunteering through EY Ripples and make a positive impact in the community.

Learn about our commitment to DE&I at https://www.ey.com/en_ca/about-us/corporate-responsibility/equity

Are you ready to shape your future with confidence? Apply today.

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Diversity and Inclusion at EY / Inclusiveness at EY

Diversity and inclusiveness are at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.