Studio+ – Adobe Customer Journey Analytics (CJA) Developer –Senior

At EY, we’re committed to building a better working world. With a culture that promotes innovation and fosters continuous learning, we help clients navigate complex challenges and unlock new opportunities. As a global leader in consulting, tax, strategy, and assurance services, we empower businesses to transform and thrive in the face of change.

The Opportunity

We are seeking a talented Adobe CJA Developer - Experience Staff / Senior to join our dynamic Marketing Transformation team. In this role, you will leverage your expertise in Adobe Customer Journey Analytics (CJA) to design, develop, and implement analytics solutions that drive customer insights and enhance marketing strategies. The ideal candidate will have a strong background in data analytics, experience with Adobe CJA, and a passion for delivering actionable insights to clients.

Working in diverse, inclusive teams to build relationships with our clients, you’ll deliver innovative, high-quality work products. You can expect to work in a truly leading-edge environment, surrounded by some of the most engaging and knowledgeable colleagues in the business. This is an exciting opportunity to contribute to the growth of our practice and help shape the future of marketing analytics.

Your Key Responsibilities

As an Experience Staff / Senior, you will be responsible for the design, development, and implementation of Adobe CJA solutions, ensuring that client objectives are met and exceeded. You will:

• Design and develop analytics solutions using Adobe Customer Journey Analytics to provide insights into customer behavior and marketing performance.
• Collaborate with cross-functional teams to gather requirements and define project scope and objectives.
• Implement data collection strategies and ensure data integrity across various marketing channels.
• Analyze data to identify trends, patterns, and opportunities for optimization in marketing strategies.
• Create and maintain dashboards and reports that effectively communicate insights to stakeholders.
• Provide thought leadership on best practices in data analytics and customer journey mapping.
• Mentor junior team members, fostering a culture of collaboration and continuous learning.

Skills and Attributes for Success

To thrive in this role, you will need strong analytical skills, a deep understanding of customer journey analytics, and the ability to communicate insights effectively. Additional key responsibilities include:

• Leading project delivery from initiation to completion.
• Managing client relationships and engaging in daily interactions.
• Ensuring quality assurance and adherence to best practices in analytics implementation.

To Qualify for the Role, You Must Have

• Bachelor’s degree required (4-year degree); Master's degree preferred.
• Typically, 2-3 years of relevant experience in data analytics or a related field.
• Proven experience with Adobe Customer Journey Analytics or similar analytics platforms.
• Strong understanding of data visualization tools and techniques.
• Experience working in marketing analytics, customer experience, or related fields.
• Ability to support business development opportunities throughout the sales lifecycle.
• A valid passport and US driver’s license; willingness and ability to travel as needed.

Business Skills:

• Building and Managing Relationships
• Client Trust and Value
• Communicating With Impact
• Digital Fluency
• Systems Thinking

Technical Skills:

• Proficiency in Adobe CJA configuration and implementation.
• Familiarity with data analysis tools (e.g., SQL, Python, R) and data visualization software (e.g., Tableau, Power BI).

Ideally, You’ll Also Have

• Proven ability to navigate complex organizational structures and environments.
• Strong problem-solving skills with a focus on delivering actionable insights.
• Excellent communication and interpersonal skills to build and manage relationships at all levels.
• Previous experience in technology consulting, specifically with Adobe products.

What We Look For

We are looking for candidates who demonstrate a keen ability to analyze data, drive insights, and enhance customer experiences. Top performers in this role are those who possess deep sector expertise, are adept at managing change, and can effectively communicate and build relationships with clients and team members.