At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Infra Support Engineer

The opportunity

As an Infra Support Engineer (Staff 2/3), you will contribute to the stability and operational readiness of on‑premise and cloud environments. You will assist in environment provisioning, configuration, patching, troubleshooting, and day‑to‑day operational tasks. This role is ideal for engineers who have solid foundational knowledge in Linux/Unix, automation, and environment support, and who are growing toward deeper SRE practices. You will collaborate with senior engineers, application teams, and environment management teams to ensure smooth operations and support ongoing improvements.

Your key responsibilities

Environment Management

• Support provisioning, configuration, and de‑provisioning of environments under guidance.
• Maintain baseline configurations and follow established setup standards.
• Support database refreshes, reference data updates, and basic environment sync activities.

Operational Support & Troubleshooting

• Perform daily checks: logs, health checks, patch validation, backups, archival activities.
• Monitor system performance and escalate bottlenecks or anomalies to senior engineers.
• Troubleshoot basic to intermediate infra/environment issues; participate in RCA by gathering data and documenting findings.

ITSM & Change Management

• Handle incidents and service requests using ITSM tools.
• Provide accurate ticket documentation and follow management processes.
• Assist in patch lifecycle tasks such as testing, validation, and post‑patch checks.

SRE & Automation

• Apply introductory SRE concepts such as observability basics (logs, metrics).
• Support automation of repeatable tasks using Shell/Bash/Python (with review/approval).
• Participate in initiatives to reduce manual work and improve stability.

Lifecycle & Migration Support

• Support identification of end‑of‑life components and assist with dependency checks.
• Participate in migrations, replacements, and decommissioning tasks.
• Update asset inventories and assist with post‑migration validations.

Skills and attributes for success

• Good knowledge of Unix/Linux administration (logs, services, processes).
• Scripting familiarity (Shell/Bash/Python).
• Understanding of on‑prem basics: file systems, networking fundamentals, system performance.
• Exposure to cloud infrastructure concepts (Azure/AWS/GCP).
• Experience working with monitoring tools and dashboards.
• Strong troubleshooting curiosity and problem‑solving mindset.
• Good communication and documentation skills.
• Ability to work in structured support models (L1/L2).
• Detail‑oriented, process‑driven approach to work.
• Ability to work in a shift‑based or shared‑service environment

To qualify for the role, you must have

• 2–4 years of experience in IT Infrastructure Support (Cloud or On‑Prem).
• Hands‑on experience with Linux/Unix (logs, services, performance basics).
• Working knowledge of at least one cloud platform (Azure/AWS/GCP).
• Basic scripting experience for automation (Shell/Bash/Python).
• Exposure to environment provisioning, patching, and health checks.
• Experience using ITSM tools for incident and change management.
• Willingness to work in a 24×7 support model.
• No location constraints.

Technologies and Tools

Must have

• Linux/Unix administration (RHEL/Ubuntu basics)
• Scripting fundamentals (Shell/Bash/Python)
• ITSM platforms (ServiceNow/Jira/Azure DevOps)
• Monitoring tools (any of: Nagios, Grafana, Splunk dashboards)
• Basic networking concepts (TCP/IP, DNS, firewalls)
• Any basic Cloud certification

Good to have

• Cloud Infra certification
• Advanced Linux administration
• Patching & vulnerability management tools (YUM/DNF, Satellite, Rapid7)
• Prometheus, Grafana, or Splunk for deep observability
• Automation tools (Ansible, Git/GitHub)
• VMware/vSphere & backup tools experience
• Networking certifications
• ITIL Foundation
• SRE Practitioner / Site Reliability courses
• Container basics (Docker)

What we look for

• Enthusiastic learners with a passion for cloud technologies and DevOps practices.
• Problem solvers with a proactive approach to troubleshooting and optimization.
• Team players who can collaborate effectively in a remote or hybrid work environment.
• Detail-oriented professionals with strong documentation skills.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.