Business Consulting - Finance – Global Business Services - Senior Manager

The opportunity

As organizations accelerate their transformation agendas, Global Business Services (GBS) has become a strategic enabler for scale, efficiency, and enterprise-wide value. Our GBS team partners with global clients to assess, design, deliver and enhance next-generation GBS and Outsource models that integrate digital capabilities, drive cross-functional collaboration, and unlock continuous improvement.

We are seeking a Global Business Services Senior Manager to join our growing practice and help clients reimagine their operating models across finance, HR, supply chain, procurement, and technology. This is an opportunity to shape how leading enterprises leverage GBS to support growth, resilience, and innovation.

In this role, you will lead client engagements across domestic and large multi-national companies, focused on GBS strategy, operating model design, transformation, and performance improvement. You will guide cross-functional teams, collaborate with C-suite stakeholders, and bring deep expertise across shared services, outsourcing, process optimization, enterprise digital capabilities, and global delivery models.

You will also play a key role in practice development—contributing to go-to-market strategy, thought leadership, sector-oriented offerings, and talent development. This position offers significant visibility and the ability to influence high-impact programs across industries, including consumer, energy, health and life sciences, industries, technology, media and entertainment and technology, and industrial manufacturing.

Your key responsibilities

Your role as a Senior Manager GBS will focus on Leading and delivering of client engagements, interacting at executive levels, as well as sales and practice development activities. In this role, you will develop high- performing people and teams, leading and supporting them to make an impact that matters, and setting the direction to deliver exceptional client service.

You will work to sell, deliver and manage GBS transformation projects in one or more of the following areas:-

1. GBS Strategy & Operating Model Design

• Lead design of end-state GBS models across functions (Finance, HR, IT, Procurement, Supply Chain, Customer Operations).
• Assess client maturity and build strategic roadmaps aligned to enterprise goals.
• Develop future-state process architectures, governance models, service catalogs, and organizational structures.
• Shape cross-functional service management frameworks including SLAs/OLAs, performance dashboards, and continuous improvement mechanisms.

2. Sector-Focused Delivery

Bring specialized insights tailored to key industry sectors such as:

• Consumer & Retail: Demand planning, omnichannel order-to-cash, global procurement.
• Industrial Manufacturing: Integrated supply chain centers, procurement excellence, engineering support.
• Technology, Media & Telecommunications: Scalable digital operations, cloud-enabled shared services.
• Health & Life Sciences: Compliance-driven GBS models, R&D support services.

Translate industry trends, benchmarks, and regulatory dynamics into actionable GBS recommendations.

3. Cross-Functional GBS Transformation

• Lead multi-process transformation programs integrating automation, analytics, and workflow technologies, incorporating Alliances such as ServiceNow
• Drive transitions, migrations, and change management across global delivery networks.
• Partner with digital and technology teams to embed AI, RPA, data platforms, and intelligent workflow solutions into GBS operations.

4. Program Leadership & Client Management

• Manage day-to-day project delivery, ensuring quality, timeliness, and client satisfaction.
• Direct cross-functional consulting teams and coordinate with client stakeholders globally.
• Facilitate executive workshops, steering committees, and strategic decision-making sessions.

5. Practice Development

• Develop sector-specific GBS and outsourcing advisory offerings and reusable transformation assets.
• Contribute to proposals, pursuits, and market-facing initiatives.
• Mentor and coach team members while supporting recruitment and capability building.

6. Thought Leadership

• Produce perspectives, whitepapers, and insights on emerging GBS and outsourcing trends such as AI-enabled operations, global talent models, and enterprise service management.
• Represent the practice at industry conferences and executive forums.

Core responsibilities will also include coaching and mentoring, performance appraisal and business development.

Skills and attributes for success

Strong written and verbal communication skills, especially around breaking down complex structures into digestible and relevant points for a diverse set of clients and colleagues, at all levels.

By drawing on your knowledge and experience, you’ll sell and lead consulting engagements that solve complex issues, provide innovative commercial insights for clients, adapt methods and practices to fit operational team and cultural needs and contribute to thought leadership. You'll actively contribute to improving operational efficiency on projects and internal initiatives. Successfully manage engagement time and budgets

In line with our commitment to quality, you'll consistently drive projects to completion, manage risk and ensure that work is of high quality.

As an influential member of the team, you'll help to create a positive learning culture and will coach and counsel team members and help them to develop.

To qualify for the role you must have

• A bachelor's degree and approximately 8 years of related work experience; or a master's degree and approximately 7 years of related work experience
• Approximately 8 years of experience in providing advisory services in the finance function focused in at least one of the following areas; finance operating model design, performance management, shared services design and implementations, outsourcing advisory
• Experience in managing large-scale Finance Transformation and/or Enterprise Resource Planning (ERP) implementations preferred
• Experience leading teams, managing engagement economics and business development

Ideally, you’ll also have

• An advanced degree in Finance, Accounting, Economics, Business, Operations or superior academic achievement in a related field
• CPA

What we look for

We’re interested in passionate leaders with strong vision and a desire to stay on top of trends for their area of expertise and specific skills and knowledge to contribute to our clients and teams. If you have a genuine passion for helping businesses achieve the full potential of their data, this role is for you.