Business Consulting – Finance – Global Business Services (GBS) – Manager

The opportunity

As organizations accelerate their transformation agendas, Global Business Services (GBS) has become a strategic enabler for scale, efficiency, and enterprise-wide value. Our GBS team partners with global clients to assess, design, deliver and enhance next-generation GBS and Outsource models that integrate digital capabilities, drive cross-functional collaboration, and unlock continuous improvement.

Global Business Services (GBS) continues to evolve as organizations pursue scale, efficiency, and enterprise‑wide value. Our GBS team helps clients design and implement next‑generation operating models that integrate digital capabilities, strengthen cross‑functional collaboration, and drive sustainable performance.

We are seeking a GBS Manager to support client engagements across finance, HR, supply chain, procurement, and technology. In this role, you will work with domestic and multinational clients to execute GBS strategy, transformation, and performance improvement initiatives. You will guide project teams, collaborate with client stakeholders, and apply deep experience in shared services, outsourcing, process optimization, and digital enablement.

This position provides the opportunity to build execution experience across industries such as consumer, energy, health and life sciences, industrial manufacturing, media and technology.

Your key responsibilities

As a GBS Manager, you will focus on project delivery, team leadership, and client collaboration, contributing to the development of the GBS practice while ensuring high‑quality delivery.

You will support and manage GBS transformation initiatives in one or more of the following areas:

1. GBS Strategy & Operating Model Support

• Contribute to the development of end‑state GBS operating models across key functions (Finance, HR, IT, Procurement, Supply Chain, Customer Operations).
• Conduct maturity assessments and support roadmap development aligned to enterprise priorities.
• Assist in designing process architectures, governance models, service catalogs, and organizational structures.
• Support development of service management frameworks including SLAs/OLAs, dashboards, and continuous improvement tools.

2. Sector‑Focused Delivery

Bring applied insights and leading practices across key sectors, such as:

• Consumer & Retail: Order‑to‑cash optimization, procurement support.
• Industrial Manufacturing: Supply chain support models and shared services operations.
• Technology, Media & Telecommunications: Scalable digital operations and cloud‑enabled delivery.
• Health & Life Sciences: Compliance‑focused shared services and R&D support.
• Translate industry benchmarks and regulatory requirements into practical recommendations for clients.

3. Cross‑Functional GBS Transformation

• Manage multi‑process transformation programs leveraging automation, analytics, and workflow technologies, including ServiceNow and other ecosystem alliances.
• Support transitions, migrations, and change management across global delivery models.
• Collaborate with digital teams to integrate AI, RPA, data platforms, and intelligent workflows.

4. Project Leadership & Client Management

• Manage day‑to‑day project execution, ensuring quality, timelines, and client engagement.
• Lead and coach project teams while collaborating with global client stakeholders.
• Facilitate working sessions, leadership updates, and project communications.

5. Practice Development

• Contribute to developing GBS methodologies, tools, and sector‑focused offerings.
• Support proposal development and market‑facing activities.
• Mentor junior team members and assist with capability building and recruiting.

6. Thought Leadership

• Contribute to internal perspectives, content, and insights on emerging GBS trends (AI‑enabled services, global talent models, enterprise service management).
• Participate in internal forums or external events as appropriate.

Skills and attributes for success

• Strong written and verbal communication skills with the ability to simplify complex concepts for diverse audiences.
• Ability to manage project workstreams, drive deliverables, and adapt methodologies to fit organizational and cultural contexts.
• Proven experience leading teams and contributing to internal and external initiatives.
• Ability to manage time, budgets, and project risk while delivering high‑quality work.

To qualify for the role, you must have

• A bachelor’s degree and approximately 5–7 years of related work experience; or a master’s with approximately 4–6 years of related experience.
• Experience in finance advisory services focused on operating model design, performance management, shared services, or outsourcing advisory.
• Experience supporting or managing Finance Transformation or ERP‑related initiatives.
• Experience leading teams and managing workstream delivery.

Ideally, you’ll also have

• An advanced degree in Finance, Accounting, Economics, Business, or Operations.
• CPA certification or other relevant credentials.

What we look for

We’re looking for motivated professionals who stay current on industry trends and bring strong execution skills to help clients achieve value from their operating models. A passion for helping clients transform with data, digital tools, and efficient service delivery will position you for success.

What working at EY offers

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business.

In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.