Compensation Operations & HRIS – Associate Director

The opportunity

The HRIS Operations Manager (Associate Director) is responsible for the hands-on operational management, data integrity, testing execution, and release readiness of U.S. compensation and core HR systems, with a primary focus on SAP SuccessFactors (Employee Central and Compensation) and closely integrated tools.

This role acts as the day-to-day functional owner and operational subject matter expert for compensation related HRIS processes, ensuring accurate data flow between CoreHR, SuccessFactors Compensation, Compensation Modeling Tool (CMT), CompAnalyst, ServiceNow, and downstream vendors. The role partners closely with Compensation, Talent, HR Technology, Payroll, GCO, Risk and external vendors.

Your key responsibilities

• HRIS Operations & Functional Ownership
  • Serve as the primary operational owner for U.S. compensation‑related HRIS processes within SAP SuccessFactors Employee Central and Compensation.
  • Manage day‑to‑day system operations supporting annual, mid‑year, and off‑cycle compensation events (salary increases, bonuses, promotions, progressions).
  • Partner with HR Technology and vendors to execute approved enhancements, configuration changes, and production releases, ensuring business readiness rather than owning enterprise system strategy.

• Data Management & Mass Changes
  • Execute and oversee mass data uploads and corrections (job changes, salary, promotions, progressions, eligibility flags, service dates) using approved templates and controls.
  • Ensure data accuracy and consistency across CoreHR, SF Comp, and downstream tools prior to and during compensation cycles.
  • Identify data limitations (fields that cannot be corrected online) and coordinate mass‑load or ServiceNow‑based remediation.

• Interfaces & Vendor Coordination
  • Act as the functional point of contact for compensation‑related interfaces (e.g., CoreHR SF Comp, CompAnalyst, service award vendors).
  • Review interface files for field completeness, logic alignment, exclusions, and data quality; raise issues and coordinate fixes with vendors and HR Technology.
  • Support interface changes related to job architecture updates, new attributes, and regulatory or program changes.

• Testing, UAT & Release Execution
  • Lead UAT execution for compensation systems, including:
    • Defining test scenarios and data changes
    • Coordinating tester participation
    • Validating calculations, eligibility, hierarchies, and modeled outputs
  • Track defects, support remediation testing, and confirm go‑live readiness.
  • Provide operational support during hypercare periods, triaging issues and escalating through ServiceNow as needed.

• Change History, Controls & Audit Support
  • Monitor SuccessFactors Change History to identify system‑generated vs. user‑initiated changes impacting compensation.
  • Ensure Compensation Reviewers and Facilitators understand which changes require re‑planning or manual intervention.
  • Support audit and control requirements by validating data changes, documenting impacts, and flagging risk areas.

• Operational Enablement & Stakeholder Support
  • Serve as a hands‑on advisor to Compensation and Talent teams on system behavior, late changes, and operational constraints.
  • Contribute to training materials, job aids, and work instructions for compensation system users.
  • Translate business needs into clear, executable requirements for HR Technology and vendors.

• Other
  • Support Compensation Director with ad hoc reporting and analytics
  • Manage Service Award Anniversary Program operations including updating service dates, vendor interfaces, researching anniversary date issues
  • Support Risk Management with EEO and OFCCP data requests
  • Keep current with government regulations that could impact compensation (salary threshold)
  • Manage payout of frozen vacation balances to newly promoted partners

• Areas of Expertise
  • SAP SuccessFactors Employee Central & Compensation (functional/operational)
  • Compensation system operations (merit, bonus/PBB, promotions, progressions)
  • CoreHR data structures, job architecture, and eligibility logic
  • Mass uploads, data corrections, and interface validation
  • UAT execution and release readiness
  • Change history, data governance, and audit controls
  • ServiceNow intake and operational support processes

Skills and Attributes for Success:

• Strong hands on HRIS functional expertise with the ability to troubleshoot data and system issues
• High attention to detail, controls, and data accuracy
• Ability to manage multiple operational workstreams during peak compensation periods
• Clear written and verbal communication for explaining system impacts to non-technical stakeholders
• Comfort working directly with vendors and HR Technology partners
• Ability to quickly assess impact of various Core HR/organizational changes on all compensation operations

To qualify for this role, you must have:

• 12-15+ years of progressive experience in HRIS operations, compensation systems, or HR technology
• Advanced degree or equivalent work experience.
• Demonstrated experience supporting large‑scale compensation cycles in a complex organization
• Strong Excel skills
• Hands‑on experience with SAP SuccessFactors strongly preferred
• Experience with system testing, data governance, and production support

Ideally you will also have:

• Background in professional services or another large, matrixed organization is a plus