Career Family :AWS Cloud Platform Ops Engineer

The opportunity

We are the only professional services organization who has a separate business dedicated exclusively to the financial services marketplace. Join Digital Engineering Team and you will work with multi-disciplinary teams from around the world to deliver a global perspective. Aligned to key industry groups including Asset management, Banking and Capital Markets, Insurance and Private Equity, Health, Government, Power and Utilities, we provide integrated advisory, assurance, tax, and transaction services. Through diverse experiences, world-class learning and individually tailored coaching you will experience ongoing professional development. That’s how we develop outstanding leaders who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sound interesting? Well, this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

We’re looking for Strong AWS Cloud Platform Ops Engineer at EY GDS. You will work on Support and Administration of AWS platform. You will collaborate with application developers and cloud engineers to troubleshoot AWS applications and services, manage escalations, build and deploy AWS solutions, and respond to AWS maintenance notifications. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth of a new service offering. We are the only professional services organization who has a separate business dedicated exclusively to the financial and non-financial services marketplace. Join Digital Engineering team and you will work with multi-disciplinary teams from around the world to deliver a global perspective.

EY Digital Engineering is a unique, industry-focused business unit that provides a broad range of integrated services that leverage deep industry experience with strong functional capability and product knowledge. The Digital Engineering (DE) practice works with clients to analyse, formulate, design, mobilize and drive digital transformation initiatives. We advise clients on their most pressing digital challenges and opportunities surround business strategy, customer, growth, profit optimization, innovation, technology strategy, and digital transformation. We also have a unique ability to help our clients translate strategy into actionable technical design, and transformation planning/mobilization. Through our unique combination of competencies and solutions, EY’s DE team helps our clients sustain competitive advantage and profitability by developing strategies to stay ahead of the rapid pace of change and disruption and supporting the execution of complex transformations.

Your key responsibilities

• AWS Cloud Platform Support and Administration
  • Provide day-to-day support and administration for AWS cloud environments, ensuring high availability and performance of applications and services.
  • Troubleshoot and resolve issues related to AWS-hosted applications and infrastructure, minimizing downtime and impact on users.
  • Act as a technical escalation point for application developers and support teams encountering complex AWS-related problems.
  • Monitor AWS services for health, performance, and security compliance

• AWS Services Deployment and Management
  • Design, build, and deploy scalable and secure AWS services based on business requirements and cloud best practices.
  • Manage AWS infrastructure components including EC2 instances, S3 buckets, RDS databases, Lambda functions, VPCs, and networking configurations.
  • Automate deployment and management processes using Infrastructure as Code (IaC) techniques to improve consistency and reduce manual effort.

• Infrastructure as Code and Automation
  • Develop, maintain, and optimize AWS CloudFormation templates to provision and update cloud infrastructure reliably.
  • Write and maintain AWS Lambda functions to automate operational tasks, integrate services, and enhance system capabilities.
  • Collaborate with development, operations, and security teams to integrate automation tools within the CI/CD pipeline and overall AWS ecosystem.

• Incident and Maintenance Management
  • Monitor and respond promptly to maintenance notifications and service advisories from AWS to prepare for and mitigate potential disruptions.
  • Coordinate with AWS support and internal teams to address escalations quickly and effectively.
  • Document and communicate operational processes, incidents, and resolutions to relevant stakeholders for continuous improvement.

• Problem Management:
  • Collaborate closely with application (App) development teams to identify, diagnose, and resolve operational problems impacting the platform or applications.
  • Act as a bridge between platform operations and development teams to ensure timely root cause analysis and implement permanent fixes.

• Collaboration and Continuous Improvement
  • Work closely with application developers, DevOps, and IT teams to provide guidance, support, and best practices for AWS usage.
  • Participate in cloud architecture reviews and recommend improvements to optimize cost, performance, and security.
  • Stay updated with the latest AWS services, features, and industry trends to continuously enhance cloud platform capabilities.

Skills and attributes for success

• AWS Cloud Practitioner Certification (mandatory); AWS Solutions Architect Certification preferred.
• Minimum of 3 years hands-on experience administering and supporting AWS cloud platforms; 5 years preferred.
• Strong experience with AWS services including EC2, S3, RDS, Lambda, CloudFormation, CloudWatch, and IAM.
• Proficiency in scripting and automation using AWS Lambda (Python, NodeJS) and CloudFormation.
• Exposure to DevSecOps CI/CD pipeline implementation using GitHub Actions.
• Excellent problem-solving skills with the ability collaborating with application teams, ability to handle escalations and troubleshoot complex cloud issues.
• Experience in incident management, response to AWS maintenance notifications, and stakeholder communication.
• Proficiency in observability tools, SRE practices, and automation to enhance system reliability and reduce manual toil.
• Strong collaboration and communication skills to work effectively across teams

Preferred Qualifications:

• Familiarity with Agile development practices and methodologies.
• Knowledge of Containerization using EKS, ECS
• Exposure to support and maintenance of Java-based applications on AWS, including troubleshooting, performance tuning, and deployment assistance.

Education:

• Degree: Bachelor’s degree in computer science, Engineering, Information Technology, or a related field, or equivalent practical experience

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.