At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

EY – CSS Leader – Senior Manager

The Counstulting Support Services Leader will oversee and optimize the operational processes that support market activities, ensuring efficiency, compliance, and scalability. This role involves managing end-to-end market operations, driving process improvements, and collaborating with cross-functional teams to deliver seamless execution of market strategies.

Your key responsibilities

Operational Leadership

• Lead and manage market operations teams to ensure timely and accurate execution of processes
• Develop and implement operational strategies aligned with business goals.

Process Optimization

• Identify gaps and inefficiencies in current workflows and implement automation or process improvement
• Establish KPIs and monitor performance to ensure operational excellence.

Compliance & Risk Management

• Ensure adherence to regulatory requirements and internal policies.
• Mitigate operational risks through robust controls and governance frameworks.

Stakeholder Collaboration

• Work closely with sales, finance, and product teams to support market initiatives.
• Act as a liaison between operations and senior leadership for reporting and decision-making

Technology & Innovation

• Drive adoption of tools and platforms that enhance operational efficiency.
• Evaluate emerging technologies for potential integration into market operations.

Team Development

• Mentor and develop team members, fostering a culture of accountability and continuous improvement.

To qualify for the role, you must have

Education: Bachelor’s or Master’s degree in Business Administration, Finance, Operations Management, or related field.

Experience:

• 10+ years in market operations or related roles, with at least 4 years in a leadership position
• Proven track record of managing large-scale operations and process improvement initiatives.

Skills:

• Strong understanding of market structures, trading processes, and operational workflows.
• Proficiency in data analysis and operational reporting tools.
• Excellent leadership, communication, and stakeholder management skills.

Preferred Certifications

• PMP or Lean Six Sigma
• Financial Markets certifications (e.g., CFA, FRM) if applicable

What working at EY offers

At EY, we’re dedicated to helping our clients, from start–ups to Fortune 500 companies — and the work we do with them is as varied as they are.

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.