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Job Title: People Operations Coordinator
Reports to: GCR Enablement Lead (Associate Director)
Function: Global Corporate Responsibility
Sub-Function: Delivery & Enablement
Level: Supervising Associate
Duration: Permanent
Location: GDS Philippines
Direct Reports: None

Position Summary

The Global CR People Operations Coordinator provides end‑to‑end operational, people‑support, and reporting coordination for the Global Corporate Responsibility (GCR) function. As part of the GCR Enablement team, the role ensures smooth operational processes, strong governance, and effective teaming across a global workforce.

This Supervising Associate position provides essential operational uplift - supporting recruitment coordination, onboarding, people planning, L&D coordination, reporting and performance cycles, teaming processes, and ad‑hoc operational delivery. The role enables senior CR leaders to focus on strategic priorities by independently owning high‑quality, timely, and accurate operational outputs.

Your key responsibilities

Recruitment & Onboarding Support
• Coordinate end‑to‑end recruitment logistics, including requisition creations on SuccessFactors, status updates, stakeholder management and tracker management.
• Deliver onboarding support including induction planning, systems/access setup, welcome communications, and monitoring onboarding milestones.
Learning & Development (L&D) Operations
• Design and maintain CR L&D plans; monitor participation and coordinate retrospectives to inform future planning.
• Plan and organize the Global CR learning series, ideating and coordinating guest speakers, gathering needs from across the team and implementing.
• Coordinate scheduling, communications, and logistics for training sessions and learning programs.
• Own the development of the bi-monthly L&D Global CR newsletter highlighting a variety of learning opportunities suitable for Global CR priorities.
People Planning & Workforce Operations
• Support monthly people planning analysis and annual people planning cycles, providing updates on headcount, open positions, allocations, and movements in lockstep with Global Finance
• Maintain organizational charts, role libraries, other tracking resources.
Reporting, Analytics & Bespoke Dashboards
• Produce recurring people‑related reports relating to monitoring people costs to inform budget management and op model considerations.
• Support bespoke reporting requests including trend analysis, data cuts for leadership reviews, and preparation of presentation materials, using Excel, Powerpoint and reporting tools.
Engagement & Listening Activities
• Coordinate listening surveys and engagement pulse checks; track participation and analyse thematic insights.
• Produce summary insights and monitor action follow‑up across CR teams.
• Support documentation and communication of outcomes to relevant stakeholders.
Teaming & Collaboration Support
• Coordinate GCR’s teaming processes, including managing teaming rhythms, supporting ways of working initiatives, lead‑cycle and listening survey reminders, and shared calendars.
• Support cross‑pillar and cross‑regional teaming activities.
• Help enable smooth collaboration between GDS teams and onshore colleagues, operating as an integrated part of one global function
General Operations & Administration
• Support documentation, knowledge management and process harmonization.
• Provide operational assistance for meetings, workshops, and virtual events - including scheduling, materials and logistics.
• Respond to ad‑hoc operational needs and act as a trusted, reliable partner to ensure smooth functional delivery.

Skills and attributes for success
Core Operational Excellence
• Strong coordination, organisation, and time management skills; ability to manage multiple priorities in a fast paced, virtual environment.
• High attention to detail, particularly in data entry, reporting, and document accuracy.
Data & Reporting Capability
• Intermediate to advanced Excel skills (pivot tables, lookups, data validation, reconciliation).
• Ability to analyse and present data to extract insights and support decision making.
Stakeholder Management
• Clear and professional communication skills with global stakeholders at various levels.
• Ability to navigate sensitive people related processes with professionalism, discretion, and confidentiality.
Collaboration & Virtual Teaming
• Demonstrated ability to perform effectively as part of distributed teams and work with limited supervision.
Mindset & Behaviours
• Proactive, solutions oriented, and responsive.
• Consistently brings structure, clarity, and reliability to evolving operational processes.
• Seeks opportunities to embed CR’s value based teaming ethos in day to day operations.

To qualify for the role you must have:
• 3–5 years’ experience in Talent Operations, HR Operations, L&D, PMO, Business Enablement, or similar coordination‑focused roles at Supervising Associate level.
• Experience working in global, virtual, and multicultural environments.
• Experience supporting operational cycles (planning, reporting, onboarding, L&D, or similar).
• Exposure to or experience working with Executive functions is beneficial.
• Strong proficiency in Microsoft Excel, including pivot tables, data validation, reconciliation, and building structured reporting templates.
• Confident using PowerPoint to prepare leadership‑ready decks, synthesize trends, and visually translate data into insights.
• Comfortable navigating collaboration tools such as Teams, SharePoint, OneDrive, and virtual project spaces.
• Ability to quickly learn new systems and tools and apply them effectively in daily operations.

Nice to have:

Ways of Working
• Independent self starter who can hit the ground running, take ownership, and progress tasks with minimal supervision.
• Naturally proactive, with the ability to anticipate needs, spot risks, and identify improvement opportunities before being asked.
• Creative thinker who brings fresh ideas, proposes solutions, and has the confidence to raise, test, and iterate on new approaches.
• Strong stakeholder engagement skills, with the ability to build meaningful connections across a global team and understand needs, priorities, and nuances in different regions.
• Demonstrated PMO capability = structured, organised, deadline focused, and comfortable managing multiple parallel workstreams.
• Strong attention to detail, ensuring accuracy and quality across documentation, reporting, and communications.
• Excellent written and verbal communication skills, with clarity, structure, and professionalism in interactions.
• Demonstrated comfort working with sensitive or confidential information with discretion and sound judgement.

Mindset & Behaviours
• Reliable, steady, and consistent - someone leadership can depend on.
• Curious, solutions oriented, and improvement driven.
• Collaborative team player who role models inclusive, value based teaming.
• Comfortable working in ambiguity and bringing structure to evolving processes.

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