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Assistant Director – Technology Lead, M3 CoE

Role Purpose

• As the Assistant Director – M3 CoE | Technology Lead, you will play a critical role in shaping the future of the technology landscape within the M3 Process Center of Excellence.
• This role provides an exciting opportunity to deliver integrated technology leadership at the M3 CoE level across BPM, Benchmarking, and Methods technology landscapes and capabilities. You will hold end to end accountability for platform stability, data quality, benchmarking rigor, practitioner enablement, and value realization from CoE managed platforms.
• The primary objective of this role is to manage risk, ensure quality, protect service continuity, and drive measurable business value and ROI from mission critical platforms, tools, data, and content that EY practitioners rely on to execute active pursuits and revenue generating client engagements.
• The role further requires the ability to prepare M3 CoE platforms, data, and content for firm level AI opportunities, and to actively collaborate with technology, architecture, and product teams on AI driven application development and enablement.
• The role also acts as a Technology and Product Enablement leader for the M3 CoE, driving innovation, standardization, operational efficiency, and adoption, while ensuring alignment with firm IT policies, architecture standards, KPIs, and SLAs.
• This role requires deep familiarity with internal systems, technology architecture, and firm IT policies, along with the ability to anticipate downstream impacts of change and proactively mitigate risk.

Key Responsibilities

Technology Landscape Ownership & Product Enablement (M3 CoE Level)

• Take end to end ownership of the M3 CoE technology landscape, including platforms, integrations, data pipelines, analytics layers, APIs, and practitioner facing tools.
• Drive technology and product enablement by planning, managing, and activating platforms and solutions that optimize practitioner experience, adoption, and usage.
• Proactively identify, design, and drive forward‑thinking automation and streamlining initiatives across the M3 CoE technology landscape to measurably improve the delivery, accessibility, reliability, and scalability of data and content.
• Maintain a deep, working understanding of system architecture, dependencies, data flows, and failure points.
• Own the technology roadmap, balancing innovation, resilience, cost, and practitioner impact.
• Partner closely with EY Technology, Architecture, Risk, Security teams, and external vendors to deliver sustainable, scalable solutions.
• Ensure platforms scale globally and remain sustainable as usage, data volumes, and complexity increase.

Risk, Quality & Service Continuity (Top Priority)

• Own risk identification, mitigation, monitoring, and escalation across the combined BPM, Benchmarking, and Methods ecosystem.
• Proactively assess the impact of firm IT, security, architecture, and compliance changes on platforms, tools, and practitioner usability.
• Ensure high availability, reliability, performance, and resilience of all M3 CoE owned systems and data products.
• Establish and enforce quality standards, governance frameworks, operational controls, KPIs, and SLAs across the program’s technology solutions.
• Act as the single point of accountability during incidents, outages, or service degradation impacting practitioners and pursuits.
• Protect business continuity by ensuring tools and content remain fit for purpose, compliant, and accessible.

Data, Analytics, AI & Automation Enablement

• Champion the responsible use of advanced analytics, AI, GenAI, and automation across BPM, Benchmarking, and Methods.
• Drive innovation, automation, and process streamlining to improve efficiency, scalability, and practitioner experience.
• Oversee POCs through production grade implementations, ensuring solutions are governed, explainable, supportable, and compliant.
• Balance innovation with risk management, quality assurance, and control, especially where AI outputs influence client pursuits or delivery.
• Enable API driven integration between platforms, analytics layers, and external systems where appropriate.
• Collaborate with firm stakeholders to prepare M3 CoE data, platforms, and content for AI driven application development, ensuring solutions are enterprise ready, governed, scalable, and aligned to firm architecture and risk standards.

Practitioner & Stakeholder Enablement

• Act as a single, trusted technology leader for practitioners, product owners, global leadership, IT, Risk, Security, and vendor stakeholders.
• Build and sustain strong relationships with global stakeholders to enable smooth deployment and adoption of platforms and services.
• Anticipate practitioner needs and ensure they are protected and prioritized in technology and roadmap decisions.
• Clearly communicate risks, trade offs, and downstream implications of platform, policy, or architecture changes to senior leadership.
• Align M3 CoE technology capabilities to firm priorities, strategic growth, and delivery objectives.

CoE Operations, Standardization & Continuous Improvement

• Guide the CoE on resourcing, capacity management, ECS, quality management, and efficiency goals.
• Embed automation and AI readiness into CoE operating models, roadmaps, and prioritization processes to ensure innovation is sustainable, governed, and repeatable rather than ad hoc.
• Drive standardization of processes, tools, and practices across the M3 CoE to ensure global consistency and exceptional practitioner experience.
• Collaborate with other CoEs, Service Lines, and Delivery Centers to strengthen capabilities and expand the scope of services.
• Promote and embed leading practices such as Agile ways of working, continuous improvement (PDCA), and operational excellence.
• Ensure adherence to service delivery KPIs, SLAs, and governance expectations.

Team Leadership & Capability Building

• Lead and mentor global, cross functional teams spanning BPM technology, benchmarking, analytics, and innovation.
• Build and sustain a culture of exceptional service, ownership, accountability, and innovation.
• Support role definition, hiring, onboarding, performance reviews, and career planning at the team level.
• Develop people practices, coach and mentor teams, and build institutional knowledge and succession depth, reducing dependency on individuals for critical systems.

Key Skills & Experience

Core Capabilities

• Enterprise Technology & Platform Architecture
• Risk, Quality & Operational Resilience Management
• Technology & Product Enablement in CoE environments
• AI, Automation & Data Driven Solutions (with strong governance focus)
• Senior Stakeholder, Practitioner & Vendor Management

Required Experience

• 10+ years of experience in analytics, technology enablement, or technology enabled transformation roles.
• Prior experience in large professional services or consulting firms (e.g., Big 4 or equivalent) supporting internal, practitioner facing systems and platforms.
• Demonstrated ownership of mission critical internal tools where availability, performance, and quality directly impact pursuits and revenue.
• Strong familiarity with enterprise IT environments, including security, risk, compliance, architecture standards, KPIs, and SLAs.
• Proven ability to anticipate and manage downstream impacts of evolving firm IT parameters and policies.
• Experience operating in a global CoE or shared services leadership model.
• Strong strategic thinking, analytical skills, and ability to operate effectively in dynamic, matrixed environments.

Tools & Platforms (Indicative)

• The role will provide leadership and ownership across platforms and tools including, but not limited to:
• Analytics & Visualization: Power BI, Tableau, etc.
• Process & Architecture Tools: ARIS, Signavio, Celonis or other similar tools
• Automation & Data: Python, advanced analytics frameworks
• Integration: API based integrations across internal and external systems

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