EY – Global Delivery Services (GDS) – People Consulting (PC) - Work Force Management (WFM) – Manager Dayforce

Managing global workforce in today’s fast-changing and highly disrupted environment is becoming increasingly complex. As member of our GDS PC practice, you’ll be part of a team that supports clients in aligning their HR function with the Organizational plans while keeping employee experience as one of the core considerations. When you join us, you will gain cross functional, multi-industry and a truly global work experience to take your career in the right direction.

About Global Delivery Services

Global Delivery Services refers to EY's worldwide network of service delivery centres. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda.

Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.

Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.

Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services.

Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.

The Opportunity

We are looking for Managers with expertise in Dayforce to join the GDS PC team. This is a fantastic opportunity to be part of a leading global professional services organisation whilst being instrumental in the growth of the GDS PC team.

Your Key Responsibilities

• Responsible for decision-making, optimizing processes, resource management, and overseeing team management as needed for task execution
• Accountable for allocating personnel, supervising team members, assigning tasks, ensuring that the team has the necessary tools and support to succeed in their roles and optimizing and evaluating their performance to meet organizational goals
• Manage and grow payroll consulting and Workforce management services capability within the business, develop strong relations with global practices. Achieve metrics on productivity, utilization, head count growth and penetration
• Contribute to the firm’s growth and development in a variety of ways, including successfully delivering on project engagements, leading and facilitating client working sessions, provide expertise and leadership in knowledge area, support sales and business development pursuits and assist in framing and positioning extension and project expansion work at existing clients
• Focus on delivering client expectations while also identifying areas of opportunities for the client and engagement teams to further expand the relationship
• Serve different roles as per project scope and requirements such as Engagement Manager, Application Architect, Process & Best Practice Consultant and Application Consultant
• When performing role of Application Consultant, the Workforce Management Manager will be responsible for:
  • Participating in full life cycle activities
  • Ensure the product is designed to meet the business requirement
• Serve as Functional or Technical lead depending on project size and skill set
• Collaborate with Process Specialist during discovery workshops
• Advise project delivery team during Build and Test activities
• When performing the role of Process / Best Practice Consultant the Workforce Management Manager will be responsible for facilitating the end-state visioning sessions working under the guidance of the Application Specialist
• Ensure quality of delivery and all aspects of operational management
• Manage engagement risk, project economics, manage escalations and ensure effective planning and budgeting
• Develop thought leadership, collateral, tools, techniques, methodologies to build and enhance payroll offering within the practice
• Perform role of counsellor and coach, define and set goals, conduct performance reviews and ensure ongoing learning and development of the team

Skills and attributes for success

• High integrity and commitment to work in a new and challenging environment
• Ability to manage ambiguity and be proactive
• Strong communication and presentation skills
• Cross cultural awareness and sensitivity
• High energy levels, agility and adaptability
• Open to travel nationally and internationally for client projects that are approved as per EY and country specific travel advisory guidelines

To qualify for the role, you must have

• 12 - 16 years of experience
• Minimum 8 – 10 years of experience in Dayforce Workforce management (Time management, attendance, scheduling, etc.) and Payroll consulting
• Experience of working in a consulting environment on global client projects in areas of time & attendance, work force management transformation and shared services advisory
• Experience in team management; providing advice and guidance on client projects related with Workforce management processes and systems

Ideally, you’ll also have

• Demonstrated technical proficiencies in Dayforce Work Force Management; take a practical/business driven approach to solving complex global payroll client challenges
• Led Dayforce implementation project work streams from planning through to implementation – managing project resources and budgets effectively
• Designed payroll delivery options (consolidation of multiple payrolls, vendor advisory, shared service centre development, use of technology to generate efficiencies), and payroll transition management
• Supported other regions in client pursuit activities in the payroll and WFM space by developing proposals and presentations
• Ability to review current processes to identify key metrics to evaluate operational performance compared to internal performance objectives and Payroll industry leading practices benchmarks
• Facilitate and support the client in movement of the payroll delivery to a 3rd party outsource provider - developing a strong governance model to drive the vendor performance and delivery of services
• Project management experience
• Experience of working with a Big 4 consulting firm

What we look for

• Professionals who are independent, self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class support services. Apart from day-to-day activities, the candidate is expected to be involved in strategic planning to grow the team.
• Technical experts with commercial acumen, relevant experiences and high degree of enthusiasm to adapt and learn in a fast-moving environment
• Professionals who are willing to work in an environment of continual professional development, drive to take on new responsibilities and projects and work experiences with clients across geographies

What we offer you

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn.

Are you ready to shape your future with confidence? Apply today.

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

• Our Commitment: As a commitment, we persistently endeavour to embody our values, fulfil our purpose, and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated, creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost.
• Professional Development: From entry-level employees to senior leaders, we believe in continuous learning. We offer opportunities to build new skills, take on leadership roles, and connect and grow through mentorship.
• People and Culture: In our dynamic workplace, diversity, equity, and inclusiveness are ingrained in our culture. We're united by a commitment to create an environment where every individual's differences are valued, practices are equitable, fostering a sense of belonging. Our shared values include integrity, respect, teaming, inclusiveness, energy, enthusiasm, courage to lead, and building relationships based on doing the right thing.
• Benefits: Embark on a transformative career journey with us and indulge in a suite of premium benefits, encompassing exclusive health and wellness packages, enticing rewards, and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development.
• How to Apply: If you are passionate to join us and are aligned with our commitment to building a better working world, we invite you to apply by completing our user-friendly form with personal and professional information and by providing your consent to data privacy.

Successful candidates advance to a competency-based interview. If mutual interest persists, a job offer awaits.

“We are an equal opportunity employer and are committed to Diversity, Equity & Inclusion”