Job Description

Associate Director- Resource Management Team

Associate Director- Resource Management Team

Job Description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

As an Associate Director - Resource Management Team, you will be part of an industry leading, high performing and agile team of workforce management professionals providing exceptional client service to our stakeholders and help- ing

our employees gain differential experiences that are aligned to their career aspirations.

We provide learning and growth opportunities to build your ability to analyze, innovate, think and act globally. You’ll be part of an organization that is focused on optimization, is solution oriented, innovates and provides best in class services to the client serving teams.

The opportunity

EY Global Delivery Services (EY GDS) is a dynamic and global service delivery network of over 75,000 professionals working across borders, to provide innovative and strategic business solutions to EY member firms and EY clients globally.

We offer a great place to work for every person joining EY. At GDS, you will have the opportunity to develop your professional skills in a truly global environment. You will learn and gain experiences from industry leading WFM professionals and a path breaking leadership team.

We invest in your learning and development. We’ll help you develop the technical and soft skills you need. We support your professional development with a combination of learning, networking, experiences, and coaching.

Your key responsibilities

As an Associate Director – Resource Management, you will work as the staffing leader for the assigned Service Line and would be responsible to supervise the end-to-end demand management process from demand generation to demand validation, demand – supply matching, internal demand fulfilment, external recruitment coordination, headcount management, bench management and reporting/MIS. The incumbent will be responsible for implement- ing resource management process and operational efficiency within the business.

You will partner with the business teams to track, monitor, record and analyze demand pipeline projections, new deals, pursuits and staff augmentation needs. You will monitor and evaluate demand fulfilment options (internal capacity and bench), review external hiring pipeline, assign projects to the available workforce based on skills and experience required on the project.

The role is expected to build a high performing team, equipped to effectively manage the requirements of the business and consistently deliver on defined KPIs. The incumbent will supervise a team of 20-30 WFM professionals, provide career counselling, review performance and enable people engagement and teaming.

Key Responsibilities:

• Lead and manage the Resource Management Team of a competency or competencies, providing, guidance, mentorship, and support to team members.
• Become strategic partner to enable the competency to achieve their objectives by providing key insights with respect to people and performance.
• Develop and implement resource management strategies aligned with organizational objectives, ensuring efficient allocation and utilization of resources across projects.
• Lead the workforce planning, bench management and capacity planning exercises for the competency or competencies.
• Collaborate with stakeholders both offshore and onshore to understand project requirements, resource demands, and constraints, ensuring appropriate staffing and skill alignment.
• Driving resource planning initiatives, including analyzing resource availability, forecasting future needs, and identifying potential risks or bottlenecks.
• Monitoring, analyzing resource utilization and allocation, optimizing it across projects and driving improvement initiatives.
• Oversee resource conflict resolution, working closely with project managers and stakeholders to find suitable resolutions and ensure project success.
• Oversee the mobility of employee groups supported, driving internal transfers and international assignments as needed by the business in partnership with mobility team.
• Establish and drive talent interlocks by partnering with Talent Acquisition, HR business partners and other talent COEs as needed.
• Driving internal fulfilment charter for the competencies responsible.
• Driving variance discussions weekly with offshore and onshore stakeholders when projects fall short of meeting their committed schedules.
• Establish and maintain strong relationships with key stakeholders, fostering collaboration and effective communication regarding resource needs and allocation.
• Provide regular reports and insights on resource performance, capacity, and utilization to senior management, supporting data-driven decision-making.
• Drive process improvements in resource management practices, leveraging technology and best practices to enhance efficiency and effectiveness.
• Stay abreast of industry trends, emerging technologies, and resource management practices, sharing knowledge and driving innovation within the team.

Skills and attributes for success

Graduates with 15+ years of relevant workforce management experience. Understanding of business models, operational and financial aspects of service delivery is mandatory. The suitable candidate should have good analytical skills, can compute staffing demands, validate skills and experiences associated with the demand, identify suitable fulfilment options from the internal pool of professionals available for allocation or on bench and negotiate staffing solutions with the business stakeholders.

To qualify for the role, you must have

• Bachelor’s degree in business administration, Project Management, or a related field in resource management or project management are highly desirable.
• Proven experience in resource management, project management, or a related leadership role, demonstrating a successful track record of managing complex resource allocations.
• Strong leadership and managerial skills, with the ability to inspire, motivate, and develop a high-performing team.
• Excellent analytical and problem-solving abilities, with the capacity to assess complex resource requirements and make strategic decisions.
• Exceptional communication and interpersonal skills, with the ability to build relationships and collaborate effectively with stakeholders at all levels.
• Solid understanding of resource management tools and software, along with proficiency in data analysis and reporting.
• Strong organizational and time management abilities, with the capacity to handle multiple priorities and meet deadlines in a fast-paced environment.
• Ability to drive change, foster a culture of continuous improvement, and adapt to evolving business needs. In-depth knowledge of project management methodologies and frameworks, with a comprehensive understanding of resource management best practices.
• Proactive attitude, adaptability to change, and a strong focus on delivering results.

Ideally, you’ll also have

• Experience in change management, project management, forecasting and workforce planning.
• Experience in BI tools – Alteryx, Power BI, Advanced Excel etc. will be preferred.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs