The opportunity

The Internal Communications, Service Line Lead sits within the Communications & Engagement pillar of EY Canada’s Brand, Marketing and Communications (BMC) team.

In this role, you’ll lead a team of communications professionals to support high quality communications across our Service Lines: Assurance, Consulting, EY-Parthenon and Tax. You will shape strategic storytelling that connects people to growth ambitions and enable client impact.

We’re looking for a proactive, dynamic leader with experience of managing senior stakeholder relationships. This is a role best suited to a strategic communicator who thrives on solving complex problems, working at pace, and using innovation — including AI — to elevate impact. Here’s how to know if this opportunity might be for you.

Reporting to the Associate Director, Internal Communications Leader, you will lead internal communications strategy and execution across Service Lines, acting as a trusted advisor to senior leaders and a connective force across the firm.

You will be expected to anticipate needs, shape solutions, bring fresh thinking — not simply respond to requests — and inspire a team of team of communications professionals

This job posting relates to an existing vacancy within our organization.

Your key responsibilities

• Act as the primary internal communications advisor for Service Lines building strong relationships with senior leaders and their teams
• Proactively identify communication opportunities aligned to Service Line strategy, transformation initiatives and performance priorities
• Translate complex, technical subject matter into clear, compelling and actionable internal communications
• Design and deliver integrated communications across channels including leader messages, webcasts, intranet, video, presentations and campaigns
• Partner with other stakeholders to ensure messaging is aligned, timely and effective
• Measure effectiveness and continuously improve approach based on data and feedback
• Form meaningful relationships across the Communications & Engagement pillar and Brand, Marketing and Communications team overall to deliver impact

What we’re looking for

• A proactive, solutions‑driven communicator who brings ideas and recommendations — not just execution
• Proven experience advising senior leaders with confidence and professional judgement
• Comfort operating in ambiguity and simplifying complexity
• Strong writing, storytelling and stakeholder management skills
• Demonstrated interest in using AI as a competitive advantage in communications
• Experience working in a matrixed or professional services environment
• A passion for people management and upholding team culture

Skills and attributes for success

• A strategic mindset focused on initiating new ideas and stories to elevate the EY brand
• 10+ years of relevant experience, including at least 3+ years managing a team
• Bachelor’s degree with a Communications or related major; Masters an asset
• Deep understanding and proven experience with corporate communications
• Best-in-class skills in writing, editing, consulting, influencing, consensus-building and interpersonal communication
• Impeccable attention to detail, exceptional organization and project management and a strong commitment to delivering excellence individually and at the team level
• Proven ability to work at both strategic and tactical levels to deliver outcomes that drive business objectives
• Strong business acumen, executive presence and leadership skills
• Ability to think outside the box and operate with a sense of urgency in developing engaging and innovative communications that resonate across different channels
• A strong ability to maintain discretion and confidentiality at all times when dealing with highly sensitive business matters or proprietary information
• Superior ability to contribute to communications deliverables while simultaneously managing, coaching and motivating a team of communications professionals
• Capacity to manage multiple initiatives while meeting deadlines with a keen focus on the client at the centre of everything you do
• Proficiency in Microsoft suite of products, including PowerPoint, Excel, Word, Outlook, Teams, SharePoint

Ideally, you’ll also have

• The ability to navigate a highly matrixed organizational structure and make strategic connections to help drive success
• Experience in measuring, tracking and reporting the effectiveness and results of initiatives to demonstrate impact
• An aptitude to explore emerging technologies to achieve goals and stay at the forefront of leading communication practices
• Broad familiarity with business trends, including but not limited to those relevant to professional services firms
• Bilingualism in English and French is an asset

What we offer you

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business.

EY reports salary ranges in accordance with applicable provincial pay transparency legislation. Individual salaries within the anticipated salary ranges noted below are determined through a wide variety of factors including but not limited to internal equity, education, relevant experience, knowledge, and applicable skill sets.

• Toronto: $92,300 - $142,300

Are you ready to shape your future with confidence? Apply today.

To help create the best experience during the recruitment process, please describe any accommodations you may need.

Inclusiveness at EY

Inclusiveness is at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.

Learn about our commitment to Inclusiveness at https://www.ey.com/en_ca/about-us/corporate-responsibility/equity

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

At EY, we use artificial intelligence (AI) tools as one element of our recruitment process to enhance efficiency and improve the candidate experience. While AI supports us in our process, human judgment and decision-making remain integral in our candidate experience. We are committed to the responsible use of AI, and our practices are continuously reviewed and refined to ensure they align with the highest ethical principles and regulatory requirements.

To all recruitment agencies: EY does not accept unsolicited resumes from recruitment agencies. Any resumes submitted without a prior agreement or request from our hiring team will not be considered. EY is not responsible for any fees related to unsolicited resumes.