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Job Title:Senior Manager / Engagement Controller

Job purpose

The Engagement Controller is responsible to Build the Governance across all the Towers for an engagement.

He is a Single Point of Contact for the Engagement Partner and work closely with the Tower GPO’s to deliver exceptional performance from quality and efficiency perspective.

He drives the engagement transformation , ensures the required performance metrics on the engagement is achieved.

Job Goals

• Key point of contact for customer and Engagement Partner.
• Identify pull through opportunities to increase revenue/TNR. and collaborate with onshore engagement partners to close these opportunities.
• Assist onshore partners in strategizing contract renewals and scope expansions.
• Determine the optimal mix of service delivery locations (local vs. central).
• Collaborate with Global Process Owners (GPOs) to onboard talent and ensure project objectives are met during various phases of engagement; pursuit, transition, data migration, implementation, and delivery phase.
• Identify scope creep ins and establish processes to price out-of-scope work.
• Working closely with the project management office on CRNs and billings.
• Drive engagement economics by tracking budget vs. actuals, fee and margin analysis, issuing PSMs, and monitoring timely client billing to minimize unbilled amounts.
• Collaborate with global process owners to drive service transformation.
• Lead client visits, showcase EY FMS capabilities, and organize workshops focused on process improvements and transformation.
• Enhance EY’s value proposition to clients (e.g., cash flow, working capital, margin improvements).
• Promote EY strategic initiatives and support client adoption.
• Devise and maintain robust governance structures with clients and EY management.
• Monitor adherence to contractual KPIs/SLAs.
• Manage escalations, perform root cause analysis, and resolve client issues.
• Conduct annual client feedback surveys and identify improvement areas.
• Maintain data integrity and confidentiality, supporting governance around EYI My Doc.
• Periodically assess service delivery effectiveness through tracker and checklist reviews.

Key Responsibilities

Functional & Domain Expertise

• Demonstrate strong experience in managing shared services across P2P, O2C, and R2R processes
• Possess a solid understanding of global ERP platforms such as SAP, Oracle, and Microsoft Dynamics 365
• Bring hands-on expertise in financial modeling, particularly for contract negotiations and renewals

Client & Stakeholder Management

• Effectively lead and drive strategic discussions with EY leadership and client stakeholders
• Build and maintain strong client relationships, acting as a trusted advisor
• Confidently articulate engagement success stories and support client visits and business development efforts

Financial Ownership & Governance

• Take end-to-end accountability for engagement financials, including:
• EY internal financial performance
• Client contractual/SOW commitments
• Ensure financial targets are met or exceeded, while maintaining compliance with contractual obligations

Service Delivery & Transformation

• Lead and implement service delivery transformation initiatives to drive efficiency and value for clients
• Identify continuous improvement opportunities across processes and delivery models
• Support innovation by embedding best practices and automation initiatives

Leadership & People Management

• Act as a people leader, with proven experience managing multicultural and geographically dispersed teams
• Effectively communicate vision, strategy, and goals across engagement teams
• Provide coaching and guidance to team members across GDS locations to enhance performance and development

Internal Collaboration & Strategic Support

• Partner with the GDS FMS leadership team to support service line initiatives and strategic priorities
• Contribute to organizational growth through knowledge sharing, capability building, and internal initiatives

Qualifications & Experience

• Education: Chartered Accountant (CA), CPA, ACCA, CMA, or equivalent professional qualification.
• Experience: 15–20 years of years in finance and accounting, including 5+ years in R2R leadership or process ownership roles.
• Proven experience in automation-led process transformation, process design, and capability development.
• Hands-on experience with digital platforms, ERP migrations, and analytics implementations.
• Prior exposure to multi-country delivery, client governance, and transition projects is highly preferred.

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